Define and evolve the Infrastructure Services operating model, organizational structure, service ownership, and decision rights across cloud and platform engineering, network and communications, digital workplace and end-user services, site reliability engineering and operations, warehouse technology enablement, and infrastructure architecture, automation, and AI. Establish Site Reliability Engineering and operations practices for end-to-end business services, including monitoring and observability, incident and problem management, capacity management, service levels, operational readiness, backup validation, disaster recovery, and business continuity exercises.