UNKNOWN

FEED

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As the Assistant Innkeeper at the Inn at Castle Hill, you’ll provide top-notch service and hospitality in an iconic setting where guests can explore the historic structures, beautiful beaches, and the lush landscapes of the Crane Estate. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public.

Who We Are:Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, <a class="external" href="http://www.thetrustees.org/" rel="nofollow noreferrer noopener" target="_blank">www.thetrustees.org</a>.Posting Information: Salary: $61,250-$78,750 Please note that new employees are placed in the range between $61,250 and $71,750 to allow for an equitable starting salary process and continual salary growth during an employee’s time at the Trustees. Housing: Housing is provided, and the Assistant Innkeeper must live on property. Hours per week: 40 Job Classification: Full-Time, Exempt Job Type: Onsite Location: The Inn at Castle Hill, Ipswich, MA  What You’ll Do:  Your Impact: Are you passionate about providing guests with an experience they will never forget? As the Assistant Innkeeper at the Inn at Castle Hill, you’ll provide top-notch service and hospitality in an iconic setting where guests can explore the historic structures, beautiful beaches, and the lush landscapes of the Crane Estate. The Role: As the Assistant Innkeeper, you’ll support the Innkeeper with overall management and hospitality of the Inn at Castle Hill, including daily operations and support functions.   Specifically, you’ll be responsible for: Management <ul><li>Steward the Inn building and Tavern, including scheduling and overseeing all renovations and routine maintenance    </li></ul><ul><li>Oversee the management of the Inn and ensure that all standards are met and all procedures followed to ensure safety of inn staff and guests.   </li></ul><ul><li>Develop new standards to enhance guest service, food and beverage service, and efficient operations of the Inn.   </li></ul><ul><li>Develop food and beverage programs.  </li></ul><ul><li>Prepare and cook gourmet breakfasts, cocktails, and beverages as needed.  </li></ul><ul><li>Oversee front desk operations, fielding inquiries and ensuring efficient reservations, check-in, and check-out.  </li></ul><ul><li>Oversee Tavern events, including corporate retreats, wedding buyouts, dinners, and corporate meetings. </li></ul><ul><li>Work with brides, grooms, event planners, and other tavern users to ensure that their needs are met.  </li></ul><ul><li>Oversee and perform tavern set-up and breakdown.   </li></ul><ul><li>Assume room cleaning and maintenance roles when appropriate staff is not available. Check guestrooms and common areas for cleanliness, presentation, and readiness for guests. Wash, dry, fold, and store laundry as necessary.   </li></ul><ul><li>Attend property staff and local committee meetings, as assigned, to maintain strong and effective communications.    </li></ul><ul><li>Work with other Trustees staff members in the region as well as volunteers and committees.   </li></ul><ul><li>Supervise and train front desk staff, servers, and housekeepers and be able to perform their tasks when necessary.   </li></ul><ul><li>Develop the social, technical, and analytical skills of the staff as appropriate for their positions.   </li></ul><ul><li>Create and manage weekly staff schedule for Inn staff and assist the Innkeeper with payroll management as well as hiring new seasonal staff.   </li></ul><ul><li>Ensure the staff act in a professional, courteous manner. </li></ul><ul><li>Act as Innkeeper in absence of Innkeeper.  </li></ul>Guest Services <ul><li>Greet all visitors to the inn in a professional, welcoming manner and create an atmosphere of warmth and excellent service for guests. </li></ul><ul><li>Promote Trustees membership and link guests to the work of The Trustees,   </li></ul><ul><li>Introduce guests and visitors to the services of the Inn as needed.   </li></ul><ul><li>Handle all telephone calls in friendly, appropriate manner.   </li></ul><ul><li>Respond to guest’s needs and answer guest’s questions and concerns with objectivity and graciousness.   </li></ul><ul><li>Provide Concierge Service, helping to direct guests to area attractions and securing dining reservations.   </li></ul>Financial Management and Marketing  <ul><li>Ensure accuracy of guest invoices and payments. </li></ul><ul><li>Accurately post all cash, credit card, and other payment information.  </li></ul><ul><li>Prepare end-of-day financial statements; reconcile room sales and food and beverage sales.   </li></ul><ul><li>Purchase all food, beverage, housekeeping, and other supplies according to the needs of the Inn and inventory levels.   </li></ul><ul><li>Prepare and manage the budget and follow budget guidelines for all expenses. </li></ul><ul><li>Ensure annual revenue goals are met.  </li></ul><ul><li>Develop annual marketing and advertising plan for the Inn, including management of Inn’s media presence, seasonal -eblasts, and targeted networking.   </li></ul><ul><li>Manage the Inn’s social media channels, website, online reviews, and online presence. Assist and collaborate with overall Crane Estate social media initiatives as needed.  </li></ul><ul><li>Develop and market opportunities to enhance guests’ experience at the Inn and other Trustees properties through packages, collaborations, and special events.    </li></ul><ul><li>Collaborate with area Chambers of Commerce, MOTT, North of Boston, CAVB, NEIRA, Select Registry, and other tourism organizations to promote visibility of the Inn and the Trustees. </li></ul> This is a full-time, exempt position (40 hours per week) reporting directly to the Innkeeper. Please note that the Assistant Innkeeper is provided with Trustees housing and is required to live on site. RequirementsWhat You’ll Need: Skills and Experience: <ul><li>3 to 5 years of experience in hospitality or hotel operations </li></ul><ul><li>3 to 5 years of supervisory experience </li></ul><ul><li>Excellent communication and relationship skills </li></ul><ul><li>Ability to effectively collaborate with Trustees staff  </li></ul><ul><li>Excellent management skills, with experience leading and supporting a team  </li></ul><ul><li>Experience managing business social media accounts (e.g., Instagram, Facebook), including content creation, scheduling, and audience engagement  </li></ul><ul><li>Ability to create and execute basic marketing strategies that promote the inn, drive bookings, and reflect the property’s brand through engaging visual and written content </li></ul><ul><li>Ability to live on property. </li></ul><ul><li>A Bachelor of Science degree in Hotel Administration (preferred).   </li></ul><ul><li>ServeSafe Certification (preferred) </li></ul><ul><li>TIPS Training Certification (preferred) </li></ul>Eligibility Criteria: <ul><li>Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. </li></ul><ul><li>A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed] </li></ul><ul><li>A satisfactory criminal background (CORI) check. </li></ul> Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.   Questions? Contact our People team at people@thetrustees.org. BenefitsYour Benefits:<ul><li>Housing: Housing is provided and the Assistant Innkeeper must live on property. </li></ul><ul><li>Sick time: 15 days per year </li></ul><ul><li>Vacation time: 20 days per year (prorated) </li></ul><ul><li>12 observed holidays, 3 floating </li></ul><ul><li>Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.  </li></ul><ul><li>Short-Term and Long-Term Disability Insurance </li></ul><ul><li>Massachusetts Paid Family Medical Leave </li></ul><ul><li>Life Insurance  </li></ul><ul><li>401k with 5% match after 1 year of employment </li></ul><ul><li>Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.  </li></ul><ul><li>Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns. </li></ul><ul><li>Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  </li></ul><ul><li>Day of Wonder: Spend one workday per year to exploring a Trustees property </li></ul><ul><li>Day of Service: Spend one workday per year to helping with a project at a Trustees property  </li></ul> Equal Opportunity and Diversity: The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.    The Trustees’ commitment to advancing the organization’s vision for this work may be found here: <a class="external" href="https://thetrustees.org/content/diversity-belonging-inclusion-equity-roadmap/" rel="nofollow noreferrer noopener" target="_blank">Diversity, Belonging, Inclusion and Equity</a>.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us at people@thetrustees.org.

The Trustees of Reservations

Assistant Innkeeper

Advertising

Analysis Skills

Beverages

Billing

Budget Management

Budgeting

Communication Skills

Conservation

Content Development

Credit Cards

Diversity

Driver's License

Employee Assistance Plan

Event Management

Facebook

Financial Management

Financial Planning

Financial Statements

Food Purchasing

Food Services

Food and Beverage Industry

Housekeeping/Cleaning

Inventory Levels

Laundry

Leadership

Market Development

Marketing

Marketing Plan

Marketing Strategy

Nonprofit

Operational Support

Operations

Payroll Management

People Management

Procedure Implementation

Psychiatry and Mental Health

Reimbursement Guidelines

Sales

Schedule Development

Social Media

Standards Development

Team Player

Travel Industry

Workable

HOUR

The ideal candidate is comfortable leading and working alongside colleagues in guest rooms, and assisting with front desk and guest needs when required. We are seeking a seasonal, hands-on, detail-driven leader to lead housekeeping operations while serving as a key operational partner to the Innkeeper.

TITLE: HEAD HOUSEKEEPER/ASSISTANT INNKEEPERDEPARTMENT: HOTELREPORTS TO: INNKEEPERHOURLY RANGE: $20-$25 The Breakers Inn is a newly renovated, boutique coastal property located just steps from Higgins Beach. We are seeking a seasonal, hands-on, detail-driven leader to lead housekeeping operations while serving as a key operational partner to the Innkeeper.This is not a back-of-house-only position. The ideal candidate is comfortable leading and working alongside colleagues in guest rooms, and assisting with front desk and guest needs when required.He/she leads a team of variable size, ensuring superior service is provided to all guest and product quality standards are met in an attentive, friendly, efficient, harmonious and welcoming manner.SUMMARY OF ESSENTIAL JOB FUNCTIONS:· Develop a quality conscious team utilizing proper selection, training and coaching.· Directly work with staff to ensure proper and timely completion of all duties and adhering to The Breakers Inn policies, procedures and applicable laws.· Foster a positive, cooperative work environment.· Address guest special requests, complaints and resolve problems as they arise.· Promote proper orientation, job and safety training.· Ensure exceptional cleanliness of guest rooms and public areas which includes, but is not limited to making beds, changing bed linens, cleaning bathrooms, supplying amenities, dusting, vacuuming, mopping, sweeping, washing windows, replacing light bulbs, folding linens, as well as removing dirty linens, towels, garbage and recycling, all with attention to detail and to the standards set by property management.· Serve as Manager on Duty (MOD) when assigned· Work closely with the Innkeeper and colleagues to ensure seamless operations.· Ensure proper maintenance, operation, and training on all equipment in the laundry facility. Report any problems to the innkeeper promptly.· Inventory control of all housekeeping supplies and rooms assets.· Participate in the proper opening and closing of the hotel’s rooms and common areas each year.· Tracking information regarding Lost and Found.· Creative thinking to constantly improve TBI’s product and service.· Participate in the weekly Manager’s meeting to discuss property wide priorities and create associated action plans for the housekeeping department.· Assist with guest check-ins, check-outs, reservations, and phone inquiries as needed· Assist with opening and closing procedures throughout the season· Ensure safe use and proper maintenance of cleaning equipment and supplies· Support other departments as needed to ensure smooth day-to-day operations· Carry out duties associated with Manager On Duty (MOD) role if assigned.· Show enthusiasm, graciousness, flexibility, adaptability, strong leadership and organization skills, the ability to work under pressure, to multi-task, and the desire to learn and teach.· Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.· Must be vertically mobile working in limited space for entire shift.· Must be able to climb stairs and handle/lift/carry product up to 60 pounds.· Protect the assets of this property.MINIMUM REQUIREMENTS:· Must be eligible to work in the United States of America.· Two years of leadership / management experience preferred.· Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.· Must enjoy and show poise working with the public and have a strong appreciation for the guests’ experience.· Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.· Must have a service-oriented personality who enjoys being part of and leading a motivated team.· Must have a strong work ethic.· Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.· Active listening and observation skills.· Ability to work under pressure and deal with deadlines, and stressful situations during busy periods.ABILITIES REQUIRED:· Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays.· Must be able to evaluate and select alternative courses of action quickly and accurately.· Must be neat, courteous, and extremely detail oriented.· Must be able to take directions, meet deadlines, and successfully multi-task.· Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.· Frequent stair climbing.· Working in varying temperatures and conditions both indoors and out.· Able to move, or work with others to move, hotel room and common room furniture and fixtures for cleaning and rearranging· Frequent hand-washing.· Hazards include, but are not limited to lifting injuries, stress from working under pressure, slips, and tripping.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Breakers Inn

HEAD HOUSEKEEPER/ASSISTANT INNKEEPER

Cleaning Equipment

Coaching

Detail Oriented

English Language

Equipment Maintenance/Repair

Furniture

Inventory Management

Manual Dexterity

Multitasking

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Property Management

Quality Metrics

Recycling

Safety/Work Safety

Team Lead/Manager

Time Management

Training/Teaching

Gethired

Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to confirm that each has been met to guests' satisfaction.

Job Overview: The Innkeeper will be responsible for all functions relating directly to the Inn. The Innkeeper will make sure that all guests and questions are answered sufficiently, in a professional manner, and up to the standards of the company. The Inn should be well kept with coordinating housekeeping duties and maintenance as needed. This person will coordinate and book all events through the Inn, including setting up the continental breakfast. Assisting in housekeeping duties and monitoring washing/dry cleaning may occur. Schedule:Varying hours needed-approximately 20-30 hours per week based on season and bookingsWeekend availability mandatoryQualifications:<ul><li style="line-height:107%">Some colleges preferred; a high school diploma required</li><li>Minimum 2 to 5 years of experience in a hospitality setting with a strong customer service focus preferred</li></ul><ul><li>Highly motivated, independent, and able to take direction well</li></ul><ul><li style="line-height:107%">Commitment to excellence and high standards</li><li>Strong communication skills, </li><li>Strong computer skills, including putting in what she needs experience with </li><li>Knowledge of wine and wine tasting experiences preferred</li></ul><ul><li>A team player and possess a "can do" leadership attitude</li></ul> Duties and ResponsibilitiesGuest Services<ul><li style="text-align:justify">Welcome and acknowledge guests according to company standards; anticipate and address guests service needs, assist individuals with disabilities; thank guests with genuine appreciation</li><li style="text-align:justify">Maintain a friendly and accommodating attitude for guests </li><li style="text-align:justify">Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.</li><li style="text-align:justify">Answer, record, and process all guest calls, requests, questions, or concerns; follow up to confirm that each has been met to guests' satisfaction</li><li style="text-align:justify">Uses proper telephone etiquette</li><li style="text-align:justify">Supply guests with directions and information</li><li style="text-align:justify">Develops relationships within the community to strengthen and expand the customer base</li><li style="text-align:justify">Verify and adjust billing for guests </li><li style="text-align:justify">Transportation service for guests/visitors</li></ul> Administrative<ul><li style="text-align:justify">Serve as main caretaker and host of the property and guest's experience </li><li style="text-align:justify">Always maintain essential functions of the property and supervisor house</li><li style="text-align:justify">Book and coordinate all events through the Inn</li><li style="text-align:justify">Prepare continental breakfast for all guests </li><li style="text-align:justify">Coordinate with Housekeeping staff to track room status and guest concerns </li><li style="text-align:justify">Operate and monitor washing, dry cleaning, and drying machinery</li><li style="text-align:justify">Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. </li><li style="text-align:justify">Coordinate daily wine and cheese hour </li><li style="text-align:justify">Attend weekly/monthly meetings as requested </li><li style="text-align:justify">Knows all safety and emergency procedures, is aware of accident prevention policies </li><li style="text-align:justify">Maintain essential documentation for guest's stay, welcome letter</li><li style="text-align:justify">Supports front desk area and staff by answering phones and email</li><li style="text-align:justify">Reports unusual occurrences or requests to the Co-Owners and/or Human Resources</li><li style="text-align:justify">Maintains quest records for ongoing follow-up and marketing</li></ul> Maintenance<ul><li style="text-align:justify">Maintain function and quality of furniture and fixtures in all Inn units</li><li style="text-align:justify">Directly reports to maintenance for urgent requests that need to be taken care of promptly and effective</li></ul> Key Performance Indicators: <ul><li style="text-align:justify;background:#ffffff">Assist with maintaining a high cleanliness standard</li><li style="text-align:justify;background:#ffffff">Identifies and owns the standards for Vintner's Inn customer experience </li><li style="text-align:justify;background:#ffffff">Positive feedback from the client and guests regarding the entire stay within 30 days of the checkout date</li><li style="text-align:justify;background:#ffffff">Strong team player maintaining relationships and open lines of communication across departments, community members, and guests</li><li style="text-align:justify;background:#ffffff">Maintains high occupancy rate </li><li style="text-align:justify;background:#ffffff">Adheres to budget and revenue goals</li></ul> Benefits:<ul><li>Medical insurance options</li><li>Paid Time Off</li><li>Company dining program</li><li>Clear path for growth and career advancement</li><li>Excellent opportunity with growing brand</li></ul>Environmental/Physical Requirements:<ul><li style="line-height:13pt;background:#ffffff">Ability to lift up to 50 pounds</li><li style="text-align:justify">Standing for long periods of time</li><li style="text-align:justify">Essential duties require long hours including weekends and holidays </li><li style="text-align:justify">Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music. </li><li style="text-align:justify">The work environment can be loud and busy.</li></ul>

Folino Estate

Innkeeper

Billing Records

Community Relations

Computer Skills

Customer Experience

Customer Support/Service

Documentation

Dry Cleaning

Emergency Procedures

High School Diploma

Human Resources

Lift/Move 50 Pounds

Music

Performance Metrics

Quality Management

Record Keeping

Safety Process

Telephone Skills

Winemaking

Talent Acquisition

This position maximizes revenue and creates value by providing excellent customer service, including effective reservation sales and handling all guest accounts accurately. Guest Service & HostingWelcome and check-in guests in a friendly, efficient manner while demonstrating excellent phone etiquette.

Guest Service Associate Innkeeper Property Position Type Compensation Blind Tiger Asheville Part-Time $18.00 / hour Overview Blind Tiger Asheville is seeking a Guest Service Associate Innkeeper to join our team. This hybrid role is designed for a versatile professional who thrives in a boutique hospitality environment. You will be the face of the guest house, providing high-touch service while ensuring the physical space meets our meticulous brand standards. This position maximizes revenue and creates value by providing excellent customer service, including effective reservation sales and handling all guest accounts accurately. A unique component of this role includes supporting our housekeeping team as a Room Attendant when needed to ensure our guests enjoy a clean, comfortable, and inviting environment. Key Responsibilities Guest Service & Hosting<ul><li>Welcome and check-in guests in a friendly, efficient manner while demonstrating excellent phone etiquette.</li><li>Act as an "enthusiastic steward of hospitality," providing guests with an "insider's scoop" on Asheville's best local spots.</li><li>Manage the reservations process, monitor emails, and handle all guest inquiries or complaints with professionalism.</li><li>Set up, maintain, and break down the complimentary breakfast buffet and coffee service.</li></ul>Housekeeping Support (Room Attendant)<ul><li>Perform Room Attendant duties as assigned, including stripping linens, cleaning bathrooms (sinks, tubs, toilets), and vacuuming.</li><li>Ensure guest rooms and common areas are cleaned to specified standards to achieve high levels of guest satisfaction.</li><li>Replenish guest supplies and verify that all room features are in good working order.</li></ul>Qualifications<ul><li>High School diploma and/or equivalent work experience.</li><li>Ability to work a flexible schedule including weekends, nights, and holidays.</li><li>Physical ability to perform demanding tasks, including standing for extended periods and lifting up to 50 pounds.</li><li>Strong communication skills and a "can-do" attitude aligned with our core values of Integrity, Collaboration, and Hospitality Soul.</li></ul>Benefits & Compensation<ul><li>Pay Rate: $18.00 per hour.</li><li>Employee Housing: A dedicated employee housing opportunity will become available starting June 15, 2026.</li></ul>Our Values We expect our employees to champion and live our company values: <ul><li>Integrity: We are honest, genuine, and transparent.</li><li>Concern For Others: We care for each other and our guests.</li><li>Collaboration: We value diversity and a "come as you are" spirit.</li><li>Accountability: We learn from mistakes and strive for improvement.</li><li>Hospitality Soul: We have fun creating lifelong memories.</li></ul>

Blind Tiger Asheville

Guest Service Asssociate Innkeeper

Compensation and Benefits

Process Management

Revenue Growth

Team Building

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