n \nWhat you will do\n\n Develop Implementation Managers through hands-on coaching and mentorship\n Support hiring & onboarding of new Implementation Managers\n Successfully resolve customer escalations for maximum satisfaction and positive relationships\n Drive customer adoption of key features and best practices\n Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency\n Track, monitor & continuously improve performance on key metrics & KPIs \n Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey\n Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation\n \nWhat you will need\n\n 5+ years of SaaS experience in professional services, implementation, or customer success\n 2+ years of professional experience leading a team; passion for supporting and guiding a team's growth, career progress, and job performance\n Ruthless prioritization and time management\n Boundless energy to help your team and your customers. Final offer amounts may vary from the amounts listed below.\n\n* Commission is not guaranteed \n \nThe pay range for this role is:\n \n111,000 - 171,000 USD per year (US Tier 1)\n \n99,900 - 153,900 USD per year (US Tier 2)\n \n94,350 - 145,350 USD per year (US Tier 3)\n\n.