Smithfield, RI17 days ago
Required Education:High School Diploma or EquivalentRequired Qualifications/Skills/Experience:1 year of experience in technical support, call center operations, or IT hardware supportStrong verbal and written communication skillsBasic troubleshooting and problem-solving skillsAbility to manage multiple projects simultaneouslyAbility to work flexible shifts based on project requirementsAbility to work effectively in a fast-paced, technology support environmentAbility to provide technical support to field technicians, vendors, and contractorsPreferred Qualifications/Skills/Experience:Experience with IT hardware installationsWorking knowledge of Microsoft Outlook, Word, and ExcelExperience supporting technology implementations, deployments, or rolloutsExperience in a technical support or call center environmentApplication Technical Specialist Overview:The Application Technical Specialist provides first-level technical support within a technology rollout call center environmentThis role supports field technicians, contractors, and vendors during technology implementations and hardware deployments across multiple locationsThe position is responsible for handling inbound and outbound calls, documenting activities within tracking systems, validating implementation processes, and assisting with troubleshooting technical issues encountered during deploymentsThis is not a traditional customer service call center role. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).