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What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  - some offices even welcome dogs. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

YEAR

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.JOB TITLE: IT Support AnalystPosition Summary:We are seeking a motivated and detail-oriented IT Specialist to join our IT team. This role is responsible for providing technical support, maintaining IT systems, and assisting with troubleshooting hardware and software issues. The ideal candidate is eager to learn, has strong problem-solving skills, and a basic understanding of computer systems and networks.Essential Job Responsibilities:<ul><li>Provide technical support to end users via phone, email, or in person</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Install, configure, and maintain desktops, laptops, printers, and other IT equipment</li><li>Support user account management (password resets, access permissions, etc.)</li><li>Assist with system upgrades, patches, and routine maintenance</li><li>Document technical issues and solutions in the help desk system</li><li>Set up and configure new user workstations and equipment</li><li>Maintain inventory of IT assets and ensure proper usage</li><li>Follow IT policies, procedures, and security best practices</li></ul>Additional Job Responsibilities:<ul><li>In Office support</li><li>May require occasional lifting of equipment (up to 25 lbs)</li><li>Some after-hours support may be required</li></ul>Expected Education & Experience:<ul><li>Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>Basic knowledge of computer hardware, operating systems (Windows/macOS), and software applications</li><li>Understanding of networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Strong troubleshooting and problem-solving skills</li><li>Good communication and customer service skills</li><li>Ability to work independently and as part of a team</li><li>Technical troubleshooting</li><li>Customer service and communication</li><li>Time management and organization</li><li>Attention to detail</li><li>Adaptability and willingness to learn</li></ul>Preferred Qualifications<ul><li>Internship or hands-on experience in IT support</li><li>Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li>Basic knowledge of Active Directory and Office 365</li><li>Industry certifications such as CompTIA A+, Network+, or similar</li></ul>Expected Compensation$37,000 - $63,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  - some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.Learn more about our culture and benefits here: athenahealth.com/careers<a href="https://www.athenahealth.com/careers/equal-opportunity" rel="nofollow">https://www.athenahealth.com/careers/equal-opportunity</a>

athenahealth Inc

IT Support Analyst

Administrative Skills

Analysis Skills

Atlassian JIRA

Best Practices

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA A+

CompTIA Network+

Compensation and Benefits

Computer Hardware

Computer Networks

Computer Science

Computer Systems

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop PC

Detail Oriented

Diversity

Ecosystems

Establish Priorities

Healthcare Providers

Healthcare Quality

Help Desk

Identify Issues

Information Technology & Information Systems

Inventory Management

Laptop PC

Mac Operating System

Microsoft Active Directory

Microsoft Windows Operating System

Operating Systems

Printers

Problem Solving Skills

ServiceNow

Software Administration

Software Patches

Systems Administration/Management

Systems Maintenance

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Support

Technical Writing

Time Management

User Account Administration

ZenDesk

CONTRACTOR

This role requires serving as a primary technology support contact responsible for issue resolution, desktop administration, hardware and software installation, system upgrades, virus protection, backup monitoring, procurement coordination, and user support across remote and onsite environments. Job Description: Seeking an experienced Desktop Support Technician to provide enterprise desktop support, technical troubleshooting, hardware/software administration, and end-user support services within a hybrid work environment.

Total Required Experience in Years: Minimum 3%2B Years (Desktop Support Experience) Mode of Work: Hybrid (Onsite Every Other Wednesday) Job Description: Seeking an experienced Desktop Support Technician to provide enterprise desktop support, technical troubleshooting, hardware/software administration, and end-user support services within a hybrid work environment. The ideal candidate should possess strong expertise in desktop support, Windows environments, troubleshooting, software deployment, technical documentation, customer service, and desktop lifecycle management. This role requires serving as a primary technology support contact responsible for issue resolution, desktop administration, hardware and software installation, system upgrades, virus protection, backup monitoring, procurement coordination, and user support across remote and onsite environments. Key Responsibilities:<ul><li> Provide desktop computer support and technical assistance to end users </li><li> Install, configure, maintain, and upgrade desktop systems, printers, modems, disk drives, and related hardware/software </li><li> Troubleshoot hardware, software, network, system, and application-related issues to identify and resolve operational problems </li><li> Coordinate testing for software deployments, system changes, upgrades, and new implementations </li><li> Manage retirement, replacement, and disposal of obsolete or damaged technology equipment </li><li> Coordinate procurement and installation of hardware and software assets </li><li> Support virus protection management, software patching, and endpoint maintenance activities </li><li> Monitor backup processes and verify operational reliability of backup systems </li><li> Document technical procedures, troubleshooting activities, issue resolutions, and system changes </li><li> Participate in performance analysis and identify technical improvement opportunities </li><li> Serve as technical support contact during service outages and support coordination activities </li><li> Provide technical communication, status updates, and customer service support to end users </li><li> Conduct user training and create instructional materials for systems and applications </li><li> Attend bi-weekly team meetings and participate in operational review discussions </li></ul> Additional Responsibilities:<ul><li> Evaluate and recommend purchases for computers, software, peripherals, and networking equipment </li><li> Assist in maintaining system performance, reliability, and availability standards </li><li> Identify trends impacting system utilization, performance, and operational availability </li><li> Support departmental technology integration and enterprise support coordination activities </li><li> Ensure compliance with organizational quality, documentation, and support standards </li><li> Collaborate effectively in team-oriented technical support environments </li></ul> Required Skills:<ul><li> Minimum 3 years of desktop support experience </li><li> Strong customer service and end-user support capabilities </li><li> Experience documenting technical procedures and support-related activities </li><li> Hands-on experience troubleshooting desktop hardware and software issues </li><li> Strong knowledge of Windows operating systems and desktop environments </li><li> Experience with software installation, upgrades, deployments, and patch management </li><li> Basic networking troubleshooting and support knowledge </li><li> Experience supporting printers, peripherals, and endpoint devices </li><li> Strong written, verbal, and stakeholder communication skills </li><li> Ability to work independently and collaboratively in a hybrid environment </li></ul> Qualifications:<ul><li> Must be local to Augusta, Maine, or within a one-hour commuting radius </li><li> Must be available to work onsite every other Wednesday as required </li><li> Ability to participate in virtual interviews with camera enabled required </li><li> Strong troubleshooting, customer support, and collaboration skills preferred </li></ul> Education:<ul><li> Associate degree in Information Technology, Computer Science, or related field preferred </li></ul> Certifications:<ul><li> CompTIA A%2B preferred </li><li> Network%2B preferred </li><li> Microsoft certification preferred</li></ul>

Internship IT Jobs in Albion, NJ

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Internship IT Jobs in Albion, NJ

IT Support Analyst athenahealth Inc

Desktop Support Technician (Hybrid) Siritech Solutions Corp

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