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That's why our internship program is designed to give you real-world experience, meaningful projects, and a chance to explore the insurance industry from the inside out. You won't be fetching coffee — you'll be building skills, making connections, and discovering what a career in risk management and insurance could look like for you.

Welcome to Amwins — where interns don't just learn the ropes, they help shape the future (and have a blast doing it).We believe the best way to learn is by doing. That's why our internship program is designed to give you real-world experience, meaningful projects, and a chance to explore the insurance industry from the inside out. You won't be fetching coffee — you'll be building skills, making connections, and discovering what a career in risk management and insurance could look like for you. That's why our program was recognized as one of the <a href="https://riseprofessionals.com/elite-50-internships/" rel="nofollow">2025 RISE Elite 50 Internships</a>.<h3>Why Amwins?</h3>We're not just a company — we're a culture. At Amwins, we:<ul><li>Invest in our people through education, development, and mentorship.</li><li>Celebrate diversity, equity, and inclusion.</li><li>Give back through the Amwins Foundation and Summer of Service.</li><li>Are 43% employee-owned — because we believe in shared success.</li></ul>Whether you're exploring career options or ready to dive into the insurance world, Amwins is the place to start.Kickoff your journey with a Summer 2026 Access Internship in Birmingham, AL. <h3>What You'll Do</h3>As an intern, you'll:<ul><li>Work alongside professionals who are passionate about what they do.</li><li>Gain exposure to different areas of the insurance industry — from brokerage and underwriting to client services and analytics.</li><li>Apply classroom knowledge to real business scenarios.</li><li>Contribute to projects that matter and make an impact.</li><li>Build relationships with mentors, teammates, and leaders across Amwins.</li></ul><h3>What You'll Gain</h3><ul><li>A deeper understanding of the risk management insurance market.</li><li>Hands-on experience that helps you test career paths without long-term commitment.</li><li>A network of professionals and peers who support your growth.</li><li>Core skills like communication, problem-solving, and teamwork — all essential for any career.</li></ul><h3>Tasks & Responsibilities</h3>Your day-to-day may include, but is not limited to:<ul><li>Assisting with data entry, analysis, and reporting for client accounts.</li><li>Supporting underwriting and/or brokerage teams with documentation and research.</li><li>Contributing to the comparison of insurance quotes across multiple markets to identify competitive options.</li><li>Participating in team meetings and brainstorming sessions.</li><li>Helping prepare presentations and client deliverables.</li><li>Shadowing professionals across departments to learn about different roles.</li><li>Completing a capstone project or presentation during the internship.</li></ul><h3>Who We're Looking For</h3><ul><li>Students enrolled at an accredited college or university.</li><li>Pursuing a degree in Business, Finance, Sales, Risk Management & Insurance, or a related field.</li><li>Recommended GPA of 3.0 or higher.</li><li>Strong communication and analytical skills.</li><li>Students who are curious, driven, and eager to learn.</li><li>Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.</li></ul>

Amwins Internships

Access Insurance Internship

Analysis Skills

Brokerage

Communication Skills

Customer Support/Service

Data Analysis

Data Entry

Diversity

Documentation

Finance

Insurance

Mentoring

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Presentation/Verbal Skills

Problem Solving Skills

Risk Management

Sales

Team Player

Underwriting

GreenHouseAPI

OTHER

The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Company parties</li><li>Competitive salary</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul> SUMMARY: The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems.  This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner.  Support may be in person and hands-on, or may require remote access systems be used.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: <ul><li>Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.</li><li>Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.</li><li>Image desktops and laptops to be deployed to end-users.  Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.</li><li>Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.</li><li>Must have a strong security focused approach.</li><li>Assist with special projects and security initiatives.</li><li>Redirect unresolved issues to the next level of support when necessary.</li><li>Follow-up to make sure issues have been completely resolved.</li><li>Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.</li><li>Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.</li></ul>

First National Bankers Bank

Help Desk Analyst

1st Level Support

Apple iPad

Apple iPhone

Computer Systems

Dental Insurance

Desktop PC

Document Scanners

Email Technology

Establish Priorities

Hardware Configuration Management

Health Insurance

Help Desk

Identify Issues

Installation Guide

Laptop PC

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Product Family

Microsoft Windows Operating System

Operating Systems

Printers

Remote Access

Software Administration

Software Configuration Management

Technical Support

Technical Writing

Testing

Time Management

Vision Plan

FULL_TIME

About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work.

HOUR

DescriptionJob Description:Title: Desktop Support SpecialistThis position can be fully remote for candidates able to work 8-5 PST. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a>About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work. Key Responsibilities:<ul><li>Technical Support (80%): Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.</li><li>Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications.</li><li>Hardware Setup: Assist with the setup, configuration, and deployment of new hardware and software for end users.</li><li>Help Desk Management: Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions.</li><li>Issue Escalation: Collaborate with IT teams to escalate and resolve complex technical problems.</li><li>System Maintenance: Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.</li><li>Remote Support: Support remote users with connectivity, VPN access, and remote desktop tools.</li><li>User Training: Provide training and guidance to users on best practices and efficient use of technology tools.</li><li>Asset Management: Maintain inventory of desktop hardware, software licenses, and peripheral equipment.</li><li>Policy Compliance: Assist in implementing and enforcing IT policies and procedures related to desktop usage and security.</li><li>Project Support: Participate in IT projects involving desktop rollouts, upgrades, and migrations.</li><li>Security Compliance: Ensure compliance with company standards and security protocols in all desktop support activities.</li><li>Documentation: Document technical procedures, troubleshooting steps, and user guides for internal use.</li><li>Vendor Coordination: Collaborate with vendors and service providers for warranty repairs and technical support.</li><li>Process Improvement: Contribute to continuous improvement initiatives within the IT support function.</li></ul>Ideal Candidate Qualifications:<ul><li>High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL V4, Microsoft Certified Desktop Support Technician) are a plus.</li><li>Experience in desktop support or a related IT support role.</li><li>Proficiency with Microsoft Windows operating systems and Microsoft Office applications.</li><li>Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Familiarity with help desk ticketing systems and remote support tools.</li><li>Willingness to adapt to changing technologies and business needs.</li></ul> What We Offer:<ul><li>Competitive salaries and bonus potential</li><li>Company-paid health insurance</li><li>Paid holidays, vacations, and sick time</li><li>401K with employer match</li><li>Employee stock plan participation</li><li>Professional growth and career progression opportunities</li><li>Respectful culture and work/family life balance</li><li>Community service commitment</li><li>Supportive teammates and a rewarding work environment</li></ul> What to Expect (Application Process):<ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>Salary RangeThe expected pay range for this position is $19.00 to $21.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Internship IT Jobs in Birmingham, AL

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Internship IT Jobs in Birmingham, AL

Access Insurance Internship Amwins Internships

Help Desk Analyst First National Bankers Bank

Desktop Support Specialist (PST work schedule) Insurance Office of America

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