PERMANENT

FULL_TIME

POSTING_API

UNKNOWN

Own and manage corporate asset management processes (primary responsibility)Track and manage hardware and software inventoryPartner with IT teams including:Workstation teamCloud teamInfoSecAny group involved in asset provisioning or software contracts. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.

HOUR

Pay Rate: $25-$30/hr based on experience Location: On-site 5 days per week in Hoover Work type: Contract to hire Experience: 1-3 years of similar experience (internships apply) This role will support corporate asset management as the primary focus, with secondary exposure to procurement. The person will manage inventory, asset lifecycle, and system processes while partnering closely with multiple internal IT and business teams.<h2>Key Responsibilities</h2><ul><li>Own and manage corporate asset management processes (primary responsibility)<li>Track and manage hardware and software inventory<li>Partner with IT teams including:<ul><li>Workstation team<li>Cloud team<li>InfoSec<li>Any group involved in asset provisioning or software contracts</ul><li>Support procurement activities (secondary; will be trained by existing team member)<li>Assist with budgeting and contract tracking<li>Work within change management initiatives tied to assets and tooling<li>Identify gaps, inefficiencies, and opportunities for process improvement<li>Maintain accuracy across systems and documentation</ul> Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.<div class="notice">Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</div><div class="notice"><h3>EEO Notice </h3>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</div><div class="notice"><h3>Privacy Notice</h3>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. <ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:<ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</div>

Vaco provides expert consulting, permanent placement, executive search and strategic stafﬁng for companies around the world, in the areas of accounting, ﬁnance, technology, healthcare, operations, administration and more. As a premier talent solutions ﬁrm, Vaco connects people to their dream jobs and helps leading companies ﬁnd talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 ofﬁces across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Company Confidential

IT Procurement/Asset Management Contract

Artificial Intelligence (AI)

Asset Management

Budget Management

Change Management

Cloud Computing

Computer Workstations

Consulting

Documentation

English Language

Hair Styling

IT Procurement

Information/Data Security (InfoSec)

Inventory Management

Legal

Machine Tool

Process Improvement

Purchasing/Procurement

State Laws and Regulations

Systems Maintenance

FEED

About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work.

DescriptionJob Description:Title: Desktop Support SpecialistThis position can be fully remote for candidates able to work 8-5 PST. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a>About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work. Key Responsibilities:<ul><li>Technical Support (80%): Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.</li><li>Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications.</li><li>Hardware Setup: Assist with the setup, configuration, and deployment of new hardware and software for end users.</li><li>Help Desk Management: Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions.</li><li>Issue Escalation: Collaborate with IT teams to escalate and resolve complex technical problems.</li><li>System Maintenance: Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.</li><li>Remote Support: Support remote users with connectivity, VPN access, and remote desktop tools.</li><li>User Training: Provide training and guidance to users on best practices and efficient use of technology tools.</li><li>Asset Management: Maintain inventory of desktop hardware, software licenses, and peripheral equipment.</li><li>Policy Compliance: Assist in implementing and enforcing IT policies and procedures related to desktop usage and security.</li><li>Project Support: Participate in IT projects involving desktop rollouts, upgrades, and migrations.</li><li>Security Compliance: Ensure compliance with company standards and security protocols in all desktop support activities.</li><li>Documentation: Document technical procedures, troubleshooting steps, and user guides for internal use.</li><li>Vendor Coordination: Collaborate with vendors and service providers for warranty repairs and technical support.</li><li>Process Improvement: Contribute to continuous improvement initiatives within the IT support function.</li></ul>Ideal Candidate Qualifications:<ul><li>High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL V4, Microsoft Certified Desktop Support Technician) are a plus.</li><li>Experience in desktop support or a related IT support role.</li><li>Proficiency with Microsoft Windows operating systems and Microsoft Office applications.</li><li>Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Familiarity with help desk ticketing systems and remote support tools.</li><li>Willingness to adapt to changing technologies and business needs.</li></ul> What We Offer:<ul><li>Competitive salaries and bonus potential</li><li>Company-paid health insurance</li><li>Paid holidays, vacations, and sick time</li><li>401K with employer match</li><li>Employee stock plan participation</li><li>Professional growth and career progression opportunities</li><li>Respectful culture and work/family life balance</li><li>Community service commitment</li><li>Supportive teammates and a rewarding work environment</li></ul> What to Expect (Application Process):<ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>Salary RangeThe expected pay range for this position is $19.00 to $21.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Desktop Support Specialist (PST work schedule)

1st Level Support

Best Practices

Business Solutions

Communication Skills

CompTIA A+

Computer Maintenance

Continuous Improvement

Corporate Compliance

Corporate Policies

Customer Relations

Desktop Administration

Desktop Hardware

Desktop PC

Diversity

Establish Priorities

Hardware Administration

Health Insurance

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Laptop PC

MCDST - Microsoft Certified Desktop Support Technician

Maintain Compliance

Microsoft Office

Multitasking

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Regulatory Compliance

Remote Access

Security Compliance

Security Protocols

Software Administration

Software Licenses

Stock Purchase Plans

Technical Support

Time Management

Training/Teaching

VPN (Virtual Private Network)

Jobvite Talemetry Organic Easy Apply

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IT Procurement/Asset Management Contract Company Confidential

Desktop Support Specialist (PST work schedule) Insurance Office of America

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