UNKNOWN

FEED

OTHER

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

<div>Position Overview:</div><ul><li>(Hybrid) Specialists work two days in the office and three days remotely from home.</li><li>Equipment to work from home is provided.</li><li>However, specialists could be asked to return to the office for meetings or events.</li><li>There is no travel required.</li><li>However, on rare occasions, specialists may be required to attend a meeting on-site in Dover, De</li><li>Work Hours: 10 am -7 pm</li><li>This position is for 12 months, with the option of extension, and is in New Castle, DE</li><li> W2 only. </li></ul><div>  Our direct client has an opening for a Help Desk Analyst  1475  </div><div>  If you are interested, please submit the following:</div><ul><li>Your current resume</li><li>Your hourly rate</li></ul><div> </div><div>Top Skills & Years of Experience: 2 Years of Service Desk experience addressing tier 1 or tier 2 IT support issues.</div><div>Basic Network Troubleshooting and Customer Service.</div><div>100% onsite at either Dover or New Castle</div><div>  Application Details:</div><ul><li>Interview Process: Preliminary Phone Interview followed by a video interview.</li><li>Duration: Phone - 15 minutes Video - 40 minutes</li><li>Remote, Hybrid, or On-site:  (Hybrid) Specialists work 2 days in the office and 3 days remotely from home.</li><li>Equipment to work from home is provided. However, specialists could be asked to return to the office for meetings or events.</li></ul><div> Qualifications:</div><ul><li>This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. </li><li>The technician troubleshoots, resolves, documents, and escalates tickets as necessary. </li><li>Excellent communication and customer service skills are a must.</li><li>The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.  </li><li>This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.</li><li>Preferred Education:  A  Certification and Network   Certification or demonstrated equivalent.</li></ul><div> Role Details:</div><ul><li>Process all inbound telephone calls, emails, and tickets as assigned.</li><li>Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.</li><li>95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues. </li><li>Basic troubleshooting of  LAN/WAN issues</li><li>Remote troubleshooting of desktop issues</li><li>Thorough documentation and (when necessary) escalation of all incident t  </li></ul><div> By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. </div>

Focused HR Solutions

1.20. Help Desk Analyst

Advertising

Analysis Skills

Communication Skills

Customer Support/Service

Data Processing

Desktop PC

Email Technology

Help Desk

Identify Issues

Network Administration/Management

Network Connectivity

Problem Solving Skills

Telephone Skills

Vendor/Supplier Relations

Work From Home

Betterteam

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

Onsite: 1 day a week (WED) – Orientation and initial
training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm
(It’s possible that would change to 8am to 4:30pm)Our direct client has an opening for
a Help Desk Analyst 10830This position is up to 14 months with the option of
extension. The client is located in Dover, DEIf you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATEShift: 10:30 am to 7pm (It’s possible that would change to
8am to 4:30pm)Onsite: 1 day a week (WED) – Orientation and initial
training will require them to be on site (est. 1 week)Interview: One phone call and one Teams meetingMinimum typing speed of 35 words per minute at 95% accuracyRole Description:This is an elevated Tier 1 Service Desk role that is 95%
phone support for internal and external customers. The technician troubleshoots, resolves, documents, and
escalates tickets as necessary. Excellent communication and customer service skills are a
must.The primary function of this position is to resolve and/or
manage issues over the phone or via remote tools. Preferred Education: A+ Certification and Network +
Certification or demonstrated equivalent.Role Details:• Process all inbound telephone calls, emails, and tickets
as assigned.• Interface with outside vendors (Verizon and others) to
assist in team/and customer support for field locations related to outages and
telecom issues.• 95 % phone support, performing basic troubleshooting of
network connectivity, infrastructure, and device issues. • Basic troubleshooting of LAN/WAN issues• Remote troubleshooting of desktop issues• Thorough documentation and (when necessary) escalation of
all incident tickets, utilizing our Service Delivery Tool (Service Now)• Proactive responsiveness to time sensitive issues.• This is a diverse business process environment that
requires independent critical thinking.• Responsible for the execution of DTI Service Desk contact,
problem, incident and request management policies and procedures.• Responsible for the diagnosis, troubleshooting and
tracking of all computer-related incidents.• Responsible for escalating problems and incidents to
designated level 2 and level 3 help desk support entities. • Responsible for reporting incident status and system
outage notifications to customers, technical staff, and applicable
management.

MO427-Help Desk Analyst 10830

Business Processes

Documentation

Incident Management

People Management

Service Delivery

ServiceNow

100hires

Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.

Stefanini Group is hiring!Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid)For quick Apply, please reach out to Vipul Bhardwaj - call: 2482638630/ email: vipul.bhardwaj@stefanini.comWork Hours: M-F (37.5 hours)Work Location: Dover, DE (Hybrid - 1 day a week onsite on Wednesday)  Shift: 1st Shift (8:00 AM to 4:30 PM)Orientation/Training - Orientation and initial training will require them to be on site (est. 1 week)  <ul style="list-style-type:disc"><li>Process all inbound telephone calls, emails, and tickets as assigned.</li><li>Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.</li><li>95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.  </li><li>Basic troubleshooting of LAN/WAN issues.</li><li>Remote troubleshooting of desktop issues.</li><li>Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).</li><li>Proactive responsiveness to time sensitive issues.</li><li>This is a diverse business process environment that requires independent critical thinking.</li><li>Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.</li><li>Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.</li><li>Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. </li><li>Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.</li></ul><div>  </div> <ul style="list-style-type:disc"><li>3 years of Help Desk experience (Tier 1) - Required. </li><li>This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. </li><li>The technician troubleshoots, resolves, documents, and escalates tickets as necessary. </li><li>Excellent communication and customer service skills are a must.</li><li>The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.  </li><li>Minimum typing speed of 35 words per minute at 95% accuracy.</li><li>Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.</li></ul>  Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers. About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. #LI-SD2<div>#LI-ONSITE</div>

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

Stefanini, Inc

Help Desk Analyst

Application Integration

Capability Maturity Model (CMM)

Consulting

Financial Services

Fortune 1000 Customers

Government

Information Technology & Information Systems

Information Technology Consulting

Information Technology Outsourcing

Manufacturing

Nearshoring

Recruiting Strategy

System Integration (SI)

Telecommunications

Typing

SmartSearch

ADAPTED_NOW

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Description A client of Innova Solutions is immediately hiring for a Help Desk Analyst Position Type: Full-time, Contract Duration: 9 Months   Location: Dover Delaware (Hybrid) As a Help Desk Analyst,you will:<ul><li>Process all inbound telephone calls, emails, and tickets as assigned.</li><li>Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.</li><li>Do 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.  </li><li>Resolve Basic troubleshooting of LAN/WAN issues</li><li>Remote troubleshooting of desktop issues</li><li>Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)</li><li>Proactive responsiveness to time sensitive issues.</li><li>This is a diverse business process environment that requires independent critical thinking.</li><li>Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures. </li></ul> The ideal candidate will have: <ul><li>A Certification and Network Certification</li><li>3 years of Help Desk experience (Tier 1)</li></ul> Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW. Thank you! Mohit Arya (425)-375-7232 mohit.arya@innovasolutions.com   PAY RANGE AND BENEFITS: Salary Range*:  $30 to $35 Per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).   ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.   Recent Recognitions: <ul><li>Named One of America’s Best Employers for New Grads by Forbes (2024</li><li>Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)</li><li>One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)</li><li>One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)</li><li>Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)</li><li>One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)</li><li>AWS Advanced Tier Services Partner with 100 certifications</li></ul>  Website: <a href="https://www.innovasolutions.com/" rel="nofollow">https://www.innovasolutions.com/</a>   Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at <a href="https://innovasolutions.workllama.com/atsuser/anonreferafriend" rel="nofollow">https://innovasolutions.workllama.com/atsuser/anonreferafriend</a>  and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at <a href="https://innovasolutions.com/privacy-policy/" rel="nofollow">Privacy Policy - innovasolutions</a>.

ABB is a global technology leader in electrification and automation. We see our purpose as being to enable a more sustainable and resource-efficient future. By connecting our engineering and digitalization expertise, we help industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. We call this: ‘Engineered to Outrun.’ We have around 110,000 employees worldwide and a history that stretches back more than 140 years.

Amazon Web Services (AWS)

Business Solutions

Business Transformation

Employee Assistance Plan

Equal Employment Opportunity (EEO)

Industry/Trade Analysis

Insurance

Legal

News Reporting

Pharmacy

Regulations

Revenue/Sales Reporting

Technical Delivery

Technical Recruiting

Technical Strategy

Description A client of Innova Solutions is immediately hiring for a Help Desk Analyst Position Type: Full-time, Contract Duration: 9+ Months   Location: Dover Delaware (Hybrid) As a Help Desk Analyst,you will:<ul><li>Process all inbound telephone calls, emails, and tickets as assigned.</li><li>Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.</li><li>Do 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.  </li><li>Resolve Basic troubleshooting of LAN/WAN issues</li><li>Remote troubleshooting of desktop issues</li><li>Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)</li><li>Proactive responsiveness to time sensitive issues.</li><li>This is a diverse business process environment that requires independent critical thinking.</li><li>Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures. </li></ul> The ideal candidate will have: <ul><li>A+ Certification and Network + Certification</li><li>3 years of Help Desk experience (Tier 1)</li></ul> Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW. Thank you! Mohit Arya (425)-375-7232 mohit.arya@innovasolutions.com   PAY RANGE AND BENEFITS: Salary Range*:  $30 to $35 Per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).   ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.   Recent Recognitions: <ul><li>Named One of America’s Best Employers for New Grads by Forbes (2024</li><li>Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)</li><li>One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)</li><li>One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)</li><li>Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)</li><li>One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)</li><li>AWS Advanced Tier Services Partner with 100+ certifications</li></ul>  Website: <a href="https://www.innovasolutions.com/" rel="nofollow">https://www.innovasolutions.com/</a>   Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at <a href="https://innovasolutions.workllama.com/atsuser/anonreferafriend" rel="nofollow">https://innovasolutions.workllama.com/atsuser/anonreferafriend</a>  and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at <a href="https://innovasolutions.com/privacy-policy/" rel="nofollow">Privacy Policy - innovasolutions</a>.

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs 50,000+ professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

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1.20. Help Desk Analyst Focused HR Solutions

MO427-Help Desk Analyst 10830 FHR

Help Desk Analyst Stefanini, Inc

Help Desk Analyst ABB

Help Desk Analyst Innova Solutions

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