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T2S Solutions (T2S, LLC) is seeking a motivated Science, Technology, Engineering and Math (STEM) Intern to support various technical departments, gaining hands-on experience in cutting-edge projects within their field of study. This internship offers an exciting opportunity to apply academic knowledge to real-world challenges, while developing technical skills and contributing to key projects that drive innovation in the organization.

HOUR

Summary 
T2S Solutions (T2S, LLC) is seeking a motivated Science, Technology, Engineering and Math (STEM) Intern to support various technical departments, gaining hands-on experience in cutting-edge projects within their field of study. This internship offers an exciting opportunity to apply academic knowledge to real-world challenges, while developing technical skills and contributing to key projects that drive innovation in the organization.Responsibilities Project Support & Technical Assistance<ul><li>Assist with engineering, data analysis, and technical projects within the organization</li><li>Conduct research, gather and analyze data, and contribute to the development of technical reports, presentations, and other documentation</li><li>Support ongoing departmental projects and technical initiatives through analysis, testing, and troubleshooting</li><li>Collaborate with technical teams to develop solutions and drive project goals forward</li></ul>Skills Development & Applied Learning<ul><li>Gain hands-on experience in fields such as engineering, data science, computer programming, or other STEM disciplines</li><li>Apply technical concepts learned in your academic studies to real-world scenarios</li></ul>Innovation & Process Improvement<ul><li>Contribute innovative ideas to streamline processes, improve systems, or develop new technological solutions</li><li>Participate in brainstorming sessions to identify creative solutions for complex technical challenges</li><li>Provide feedback on technical projects and offer suggestions for continuous improvement</li></ul>Team Collaboration & Communication<ul><li>Communicate effectively with engineers, researchers, and technical staff to ensure successful project execution</li><li>Collaborate cross-functionally to achieve shared technical objectives and deadlines</li><li>Engage in professional development and ask for guidance to further expand your technical knowledge</li></ul>Professional Growth<ul><li>Take ownership of your learning and proactively seek opportunities to enhance technical competencies</li><li>Accept constructive feedback and apply it to improve your work</li><li>Build relationships with engineers, technical experts, and industry professionals</li></ul>Qualifications<ul><li>Ability to obtain and maintain a TS security clearance</li><li>Strong academic performance in relevant courses</li><li>Proficiency in relevant technical software and tools</li><li>Excellent communication skills / the ability to work effectively in a team-oriented environment</li><li>Strong problem-solving and analytical skills</li></ul>Preferred Qualifications<ul><li>Eagerness to learn, grow, and contribute to innovative technical projects</li></ul>Compensation<ul><li>This role pays $20/hr.</li></ul>T2S Solutions is an Equal Opportunity Employer/Protected Veteran/Disability

T2S Solutions

STEM Internship

Analysis Skills

Communication Skills

Computer Programming

Continuous Improvement

Cross-Functional

Data Analysis

Data Collection

Data Science

Documentation

Mathematics

Problem Solving Skills

Process Development

Process Improvement

Project Execution

Research Skills

Security Clearance

T-2 / DS2

Team Player

Technical Presentation

Technical Research

Technical Support

Testing

Time Management

Top Secret Clearance

clearcompany

Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills
listed below.




Role Description:

• Manage expectations at all levels: customers/end users, executive sponsors.

• Ensure quality standards are followed.

• Monitor the team’s open backlog of support issues and re-assign issues as
necessary to ensure they are closed per agreed upon service levels.

• Act as the escalation point for high priority support issues.

• Able to make recommendations on policies on system use and services.

• Calls software and hardware vendors to request service regarding defective
products.

• Acts as a subject matter expert for one or more custom or COTS applications.

• Talks to programmers to explain software errors or to recommend changes to
programs.

• May work as in-house consultant and research alternate approaches to existing
software and hardware when standardized approaches cannot be applied.

• Tests software and hardware to evaluate ease of use and whether product will
aid user in performing work.

• Write software and hardware evaluation and recommendations for management
review.

• Write or revise user-training manuals and procedures.

• Develops training materials, such as exercises and visual displays.

• Train users on software and hardware on-site or in classroom or recommend
outside contractors to provide training.

• Provides technical assistance, support, and advice to end users for hardware,
software, and systems.

• Provides hands-on technical assistance to business and technical users.

• Investigates and resolves computer software and hardware problems of users.

• Serves as a contact for level 1 support.

• Serves as a contact for users having problems using computer software,
hardware, and operating systems, and escalates as necessary.

• Determines whether problem is caused by hardware, software, or system.

• Answers questions, applying knowledge of computer software, hardware, systems,
and procedures.

• Talks with technical and non-technical co-workers to research problem and find
solution.

• Asks user with problem to use telephone and participate in diagnostic
procedures, using diagnostic software or by listening to and following
instructions.

• Experienced with a variety of call-tracking software and systems.

• Reads trade magazines and engages in independent study to maintain current
industry knowledge.

• Follow quality standards and displays strong customer service skills.

• Able to work in a team environment.

• Complete assigned tasks.

• Strong communication skills; both written and spoken.

American Technology Consulting

Help Desk Analyst

Call Monitoring

Commercial Off-the-Shelf (COTS)

Computer Hardware

Computer Software

Consulting

Customer Support/Service

Diagnostics Solutions/Software

Hardware Evaluation

Hardware Quality Assurance

Help Desk

Operating Systems

Policy Development

Quality Metrics

Software Development

Software Engineering

Trade Magazine

Training/Teaching

User Documentation

Auzmor

Help Desk Specialist

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STEM Internship T2S Solutions

Help Desk Analyst American Technology Consulting

Help Desk Specialist American Technology Consulting

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