FULL_TIME

FEED

UNKNOWN

About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work.

HOUR

DescriptionJob Description:Title: Desktop Support SpecialistThis position can be fully remote for candidates able to work 8-5 PST. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a>About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work. Key Responsibilities:<ul><li>Technical Support (80%): Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.</li><li>Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications.</li><li>Hardware Setup: Assist with the setup, configuration, and deployment of new hardware and software for end users.</li><li>Help Desk Management: Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions.</li><li>Issue Escalation: Collaborate with IT teams to escalate and resolve complex technical problems.</li><li>System Maintenance: Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.</li><li>Remote Support: Support remote users with connectivity, VPN access, and remote desktop tools.</li><li>User Training: Provide training and guidance to users on best practices and efficient use of technology tools.</li><li>Asset Management: Maintain inventory of desktop hardware, software licenses, and peripheral equipment.</li><li>Policy Compliance: Assist in implementing and enforcing IT policies and procedures related to desktop usage and security.</li><li>Project Support: Participate in IT projects involving desktop rollouts, upgrades, and migrations.</li><li>Security Compliance: Ensure compliance with company standards and security protocols in all desktop support activities.</li><li>Documentation: Document technical procedures, troubleshooting steps, and user guides for internal use.</li><li>Vendor Coordination: Collaborate with vendors and service providers for warranty repairs and technical support.</li><li>Process Improvement: Contribute to continuous improvement initiatives within the IT support function.</li></ul>Ideal Candidate Qualifications:<ul><li>High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL V4, Microsoft Certified Desktop Support Technician) are a plus.</li><li>Experience in desktop support or a related IT support role.</li><li>Proficiency with Microsoft Windows operating systems and Microsoft Office applications.</li><li>Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Familiarity with help desk ticketing systems and remote support tools.</li><li>Willingness to adapt to changing technologies and business needs.</li></ul> What We Offer:<ul><li>Competitive salaries and bonus potential</li><li>Company-paid health insurance</li><li>Paid holidays, vacations, and sick time</li><li>401K with employer match</li><li>Employee stock plan participation</li><li>Professional growth and career progression opportunities</li><li>Respectful culture and work/family life balance</li><li>Community service commitment</li><li>Supportive teammates and a rewarding work environment</li></ul> What to Expect (Application Process):<ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>Salary RangeThe expected pay range for this position is $19.00 to $21.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Desktop Support Specialist (PST work schedule)

1st Level Support

Asset Management

Best Practices

Business Solutions

Communication Skills

CompTIA A+

Computer Maintenance

Continuous Improvement

Corporate Compliance

Corporate Policies

Customer Relations

Desktop Administration

Desktop Hardware

Desktop PC

Diversity

Documentation

Establish Priorities

Hardware Administration

Health Insurance

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Inventory Management

Laptop PC

MCDST - Microsoft Certified Desktop Support Technician

Maintain Compliance

Microsoft Office

Multitasking

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Process Improvement

Regulatory Compliance

Remote Access

Security Compliance

Security Protocols

Software Administration

Software Licenses

Stock Purchase Plans

Systems Maintenance

Technical Support

Time Management

Training/Teaching

VPN (Virtual Private Network)

Jobvite Talemetry Organic Easy Apply

OTHER

Technical hardware, software, security and associate peripherals; Client Server desktop support, Helpdesk functions such as incident ticketing and tracking systemsCloud solutions and its impact on end-users. Utilizes, Maintains, Installs, troubleshoots, upgrades and networks computer systems, servers, printers, point of sale systems, mobile devices and peripheral devices for performance and security related issues as needed.

YEAR

Job Description:
Salt Lake County…A career with a purpose in the community you love!Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.What it is like to work here:At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.Surround yourself with:Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.We encourage a work life balance:Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.  We work in a hybrid environment giving you flexibility to manage working from home and being in office.Additional Benefits include:<ul style="margin-top:0in"><li>Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution</li></ul>Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees<ul style="margin-top:0in"><li>Health Savings account with a county contribution up to $1200/year, Flexible Spending Account</li><li>100% county-paid Long-Term Disability and Short-Term Disability option</li><li>Professional Development</li><li>Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.</li></ul> JOB SUMMARY Provides desktop support for the Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day helpdesk operations duties, and provides technical support to county staff as needed.  MINIMUM QUALIFICATIONS Three (3) years of related experience, OR an equivalent combination of education, and experience.  Education will not substitute for one (1) year of experience.  Preferred certifications: ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, or other equivalent certifications. Due to the nature of this position, the successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current County Human Resources policy requirements.  ESSENTIAL FUNCTIONS<ul><li>Diagnoses, repairs, and installs computer related hardware and/or software systems.</li><li>Utilizes, Maintains, Installs, troubleshoots, upgrades and networks computer systems, servers, printers, point of sale systems, mobile devices and peripheral devices for performance and security related issues as needed.</li><li>Utilizes deployment packages where applicable for various end user applications... Provides desktop networking connectivity (including wireless) support.</li><li>Develops updates and maintains technical documentation.</li><li>Analyzes trends to prevent negative impact to infrastructure.</li><li>Conducts after-action-reviews and addresses, root cause and records resolution findings.</li><li>Coordinates activities with network services, security, application and infrastructure groups.</li><li>Evaluates vendor-supplied software.</li><li>Assists management and customers in making appropriate decisions regarding needed hardware sizing, configuration, etc.</li><li>Configures operating systems to support applications.</li><li>Provides assistance through the Help Desk's Technical Support Line. Provides assistance with approved application software for configuration, customization, and troubleshooting.</li><li>Provides in-house technical support for IT technicians in all Divisions of Salt Lake County</li></ul> KNOWLEDGE, SKILLS AND ABILITIES (KSA) Knowledge of:  <ul><li style="margin-left:0.25in">Technical hardware, software, security and associate peripherals;</li><li style="margin-left:0.25in">Client Server desktop support,</li><li style="margin-left:0.25in">Helpdesk functions such as incident ticketing and tracking systemsCloud solutions and its impact on end-users.</li></ul> Skills and Abilities to:  <ul><li style="margin-left:0.25in">Communicate effectively; both verbally and in writing.</li><li style="margin-left:0.25in">Solve complex problems; effectively apply general principles to specific conditions.</li><li style="margin-left:0.25in">Facilitate projects and meetings as assigned.</li><li style="margin-left:0.25in">Analyze business and technical processes and determine ways of making them more efficient.</li><li style="margin-left:0.25in">Remain calm under stress and quickly adjust, evolve and multi-task between several competing priorities at once.</li><li style="margin-left:0.25in">Maintain confidentiality and professionalism.</li></ul>WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work duties are typically performed in a general office setting. Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.  Candidates must be authorized to work in the United States and must not now or in the future require sponsorship for employment visa status.

Salt Lake County

Service Desk Specialist ll

Applications Security

Business Analysis

Business Processes

Community Support

Computer Hardware

Computer Servers

Computer Systems

Customer Support/Service

Employee Benefits

Hardware Configuration Management

Hardware Installation

Hardware Repair

Hardware Upgrades

Human Resources

Mobile Devices

Network Connectivity

Network Security

Network Systems

Physical Demands

Point of Sale (POS) Systems

Safety/Work Safety

Server Support

Software Configuration Management

Systems Administration/Management

Technical Writing

Telephone Skills

Testing

Trend Analysis

Vendor/Supplier Evaluation

Wireless Communications

[AW]-iCims

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Desktop Support Specialist (PST work schedule) Insurance Office of America

Service Desk Specialist ll Salt Lake County

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