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Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.RESPONSIBILITIES <ul><li>Provide first/second level contact and problem resolution for customer issues.</li><li>Work with third party vendors to remediate complex AV issues as needed.</li><li>Provide timely communication on issue status and resolution.</li><li>Maintain ticket updates for all reported incidents.</li><li>Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.</li><li>Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.</li><li>This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.</li></ul>Ideal candidates must have the following qualifications and skills.<ul><li>Background knowledge in Computer science or any related field .</li><li>Minimum of 18 months of IT experience.</li><li>Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.</li><li>Basic knowledge of Mac operating system, to support Apple pc users.</li><li>Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.</li><li>Proven analytical, troubleshooting and problem-solving skills.</li><li>Proven ability to multi-task, effectively determine priorities and meet SLAs.</li><li>Excellent communication relationship-building and internal customer service skills.</li><li>Adaptable and flexible in a fast-changing industry and work environment.</li></ul>

Heunets

NEWTON, NC - DESKTOP SUPPORT TECHNICIAN

Analysis Skills

Android

Antivirus

Apple

Audiovisual

Cisco Network Systems

Communication Skills

Computer Hardware

Computer Maintenance

Computer Science

Cryptography

Customer Support/Service

Desktop Administration

Desktop PC

Establish Priorities

Hardware Installation

Help Desk

Identify Issues

Information Technology & Information Systems

Jabber

Laptop PC

Mac Operating System

Microsoft Active Directory

Microsoft Office

Microsoft Office 2010

Microsoft Windows 7

Microsoft Windows NT Group Policy

Microsoft Windows Operating System

Microsoft Windows System Administration

Microsoft Windows XP

Mobile Devices

Multitasking

Network Support

On Site Support

Peripheral Hardware

Preventative Maintenance

Printers

Problem Solving Skills

Service Level Agreement (SLA)

Team Player

Technical Support

Telephone Skills

Time Management

Workstation Hardware

Manatal

Internship IT Jobs in Longview, NC

Internship IT Jobs in Longview, NC

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Internship IT Jobs in Longview, NC

NEWTON, NC - DESKTOP SUPPORT TECHNICIAN Heunets

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