UNKNOWN

ADAPTED_NOW

YEAR

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

POSITION SUMMARYThe Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESPrimary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.•      Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.•      Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.•      Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.•      Provide foundational support for macOS environments to assist users of Apple devices.•      Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.•      Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.•      Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.•      Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.•      Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.•      Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.•      Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.•      Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.•      Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.•      Perform other duties as assigned by management in support of departmental and organizational objectives.MINIMUM QUALIFICATIONSEducation•      Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.Experience•      Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.•      Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.Certifications (Preferred)•      CompTIA A+ certification or equivalent vendor-neutral credential.•      Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES•      Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.•      Experience with PC and laptop hardware installation, configuration, and troubleshooting.•      Familiarity with enterprise antivirus and endpoint protection solutions.•      Experience with helpdesk ticketing systems and IT service management practices.•      Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.•      Familiarity with enterprise encryption solutions and Windows device management via Active Directory.•      Strong analytical, problem-solving, and technical troubleshooting abilities.•      Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.•      Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.•      Demonstrated commitment to delivering high-quality customer service to internal stakeholders.•      Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.•      Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.PHYSICAL REQUIREMENTS AND WORK ENVIRONMENTThe demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.•      Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.•      Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.•      May require bending, kneeling, or crouching to install or service equipment.•      Work is performed primarily in a standard office or data center environment with moderate noise levels.•      May be required to travel to or work at multiple organizational sites or client locations.EQUAL EMPLOYMENT OPPORTUNITYWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.DISCLAIMERThis description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Ovation Workplace Services Inc

Desktop Support Technician

2nd Level Support

Analysis Skills

Android

Antivirus

Apple

Audiovisual

Cisco Network Systems

Communication Skills

CompTIA A+

Computer Maintenance

Computer Science

Cryptography

Customer Escalations

Customer Support/Service

Desktop Administration

Desktop PC

Documentation

Emergency Response

Endpoint Security

Enterprise Applications

Enterprise Endpoint

Equipment Maintenance/Repair

Hardware Configuration Management

Hardware Installation

Help Desk

IT Service Management (ITSM)

Identify Issues

Information Technology & Information Systems

Jabber

Keyboards

Laptop Hardware

Laptop PC

MCP - Microsoft Certified Professional

Mac Operating System

Maintenance Services

Manufacturing Data Management

Microsoft Active Directory

Microsoft Certifications

Microsoft Office

Microsoft Product Family

Microsoft Windows NT Group Policy

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Multitasking

Network Operations Center

Network Support

Office Equipment

Operating Systems

Peripheral Hardware

Physical Demands

Presentation/Verbal Skills

Preventative Maintenance

Printers

Problem Solving Skills

Project Schedule

Remote Access

Service Level Agreement (SLA)

Software Administration

Technical Support

Telecommunications

Testing

Time Management

Willing to Travel

Workstation Hardware

Writing Skills

cb_wl_jobs_master

FEED

We're offering exciting Spring and Summer Internship opportunities across a wide range of disciplines, including Data Analytics, Information Technology, Mechanical Engineering, Mechanical &Electrical Design, Civil & Geotechnical Engineering, and more. Ability to prioritize multiple tasks, work effectively with high volumes, meet short deadlines, take direction and perform duties with limited direction and guidance .

Description Kickstart your career with hands-on experience through our Student Learning Initiative at RISE. We're offering exciting Spring and Summer Internship opportunities across a wide range of disciplines, including Data Analytics, Information Technology, Mechanical Engineering, Mechanical &Electrical Design, Civil & Geotechnical Engineering, and more. As a RISE intern, you'll gain real-world exposure, collaborate with talented professionals, and build the skills that will shape your future career. Whether you're passionate about solving complex challenges, innovating through design, or applying cutting-edge technology, there's a place for you on our team! Qualifications: <ul><li>High school diploma or equivalent </li><li>Proficiency in Microsoft Office Suite software and database software </li><li>Effective verbal and written communication skills </li><li>Strong organizational skills </li><li>Ability to work well within a team environment </li><li>Exceptional attentiveness to detail, with ability to learn and understand technical terms </li><li>Ability to prioritize multiple tasks, work effectively with high volumes, meet short deadlines, take direction and perform duties with limited direction and guidance </li><li>Ability to practice discretion and good judgment and maintain confidentiality </li><li>Strict adherence to RISE safety processes and procedures </li><li> </li></ul>Preferred Education and Experience: <ul><li>Working towards a degree in Mechanical Engineering </li><li>General understanding of building systems and equipment </li><li>Working knowledge of Microsoft SharePoint or other web application platforms </li><li> </li></ul>Physical Demands: <ul><li>Frequent: <ul><li>Computer input and typing </li><li>Answering the phone </li><li>Sedentary work </li><li>Clarity of vision at 20 inches or less. </li><li> </li></ul></li><li>Occasional: <ul><li>Lifting over 20 pounds </li><li> </li></ul> </li><li> </li></ul> Qualifications Who We AreThe RISE Group, Inc. is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities. Our CultureAt RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority. We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. The RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.The RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.

Thielsch Engineering

2026 Internship

Building Systems

Civil Engineering

Consulting

Data Analysis

Database Management Software/Systems (DBMS)

Diversity

Electrical Design

Establish Priorities

Failure Analysis

Geotechnical Engineering

High School Diploma

Internet Application

Leading Edge Technology

Lift/Move 20 Pounds

Mechanical Design

Mechanical Engineering

Microsoft SharePoint

Organizational Skills

Process Improvement

Safety Process

Technical/Engineering Design

Telephone Skills

Typing

IRecruitee

FULL_TIME

MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Ovation Workplace Services

Americans with Disabilities Act (ADA)

Software Installation

State Laws and Regulations

Systems Administration/Management

Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.RESPONSIBILITIES <ul><li>Provide first/second level contact and problem resolution for customer issues.</li><li>Work with third party vendors to remediate complex AV issues as needed.</li><li>Provide timely communication on issue status and resolution.</li><li>Maintain ticket updates for all reported incidents.</li><li>Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.</li><li>Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.</li><li>This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.</li></ul>Ideal candidates must have the following qualifications and skills.<ul><li>Background knowledge in Computer science or any related field .</li><li>Minimum of 18 months of IT experience.</li><li>Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.</li><li>Basic knowledge of Mac operating system, to support Apple pc users.</li><li>Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.</li><li>Proven analytical, troubleshooting and problem-solving skills.</li><li>Proven ability to multi-task, effectively determine priorities and meet SLAs.</li><li>Excellent communication relationship-building and internal customer service skills.</li><li>Adaptable and flexible in a fast-changing industry and work environment.</li></ul>

Internship IT Jobs in Rumford, RI

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Internship IT Jobs in Rumford, RI

Desktop Support Technician Ovation Workplace Services Inc

2026 Internship Thielsch Engineering

Desktop Support Technician Ovation Workplace Services

FOXBOROUGH, MA - DESKTOP SUPPORT TECHNICIAN Heunets

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