Beyond model serving, we operate large-scale log analytics pipelines that process massive volumes of invocation logs from text models, multimodal models, and agent systems - extracting usage patterns, quality signals, and actionable insights to inform model improvement, system optimization, and product decisions through continuous, data-driven feedback loops. The Applied Machine Learning Ark team combines system engineering and machine learning to develop and operate Large Language Model (LLM) service platforms that offer businesses Model-as-a-Service (MaaS) solutions, serving both large model providers and downstream users.