This includes situations where something isn't working as expected Provide diagnostic guidance and technical assistance to internal and external customersGeneral Knowledgeable of pump systems and pump station operation (centrifugal pumps, motor starters, VFDs, soft starts) as well as three-phase/single-phase power, transformers, relay logic, serial communication, PLC operation, PC-based data-loading programs, and electrical/electronic test equipment and hand toolsVariable frequency drive programming and PLC flashing/setup Promote a safe working environment adhering to all safety processes and procedures Promote a culture of teamwork, accountability, and customer focus Reports to the QC LeadRequirements:Represent AID as a professional in both shop and customer-facing field environmentSelf-motivated and team oriented, with the composure to manage a customer relationship on-site under pressureWorking knowledge of pumps, pump stations, or similar mechanical/motor-driven equipment Minimum two years of automation experience preferred, including various types of sensors, analog and digital inputs/outputs, and testing/calibration of valves and transmitters Competent in reading and understanding electronic/electrical schematic diagrams Able to diagnose system failures using methodical, logical troubleshooting practices; proficient in technical writing Willingness and ability to travel (approximately 20% of the role) for field startups and modificationsPrior field service, commissioning, or customer-facing technical support experience preferred Excellent written and verbal communication skills are required Effective planning, problem solving, and decision-making skills are essentialMust submit to pre-employment background, drug, and alcohol screening. The right candidate thrives in a dynamic, fast-paced environment, and is ready to help shape the future of AID.Responsibilities:QC & In-House Testing Perform quality control inspection and factory acceptance testing on UL 508A control panels prior to shipment, including function testing of relay logic and PLC input/output against motor starters, drives, and other field devices Accurately complete test reports, inspection checklists, and other QC documentation Maintain working technical fluency with UL 508A panel builds (able to read prints, understand wiring/BOM discrepancies, and speak credibly with builders about a technical issue) Identify and document quality issues prior to shipment and coordinate corrective action with Production and Engineering Field Startup & Commissioning (~20% of time)Lead and support on-site pump control panel commissioning, startup, troubleshooting, and end-user training Perform field modifications, upgrades, or recommended design changes to control panels, field devices, and associated components Provide technical leadership during field activities and coordinate with internal and external stakeholders Serve as the primary point of contact on-site, communicating clearly and calmly with customers on system status, issues, and resolutions.