Ensure all support requests initiated by end users outside of the AvMC Service Center (ASC) end-user portal are captured in the ASC Enterprise Service Center, including requests received through email, phone calls, web chats, and face-to-face contact. COLSA considers various factors when determining base salary offers, but not limited to, location, the role, function and associated responsibilities, a candidate's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.