Track help desk tickets and service requests.• Analyze and trouble shoot hardware, software and security access requests, including PC’s, laptops, business unit applications and site servers, and media devices• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, application software• New employee computer set up and handling of repair to existing equipment.• • Must be able to walk the facility for the duration of the shift• May need to grasp, hold, carry, lift, crawl, kneel, squat occasionally during Shift• May need to climb without issue with heights up to three (3) levels• Withstand temperature changes between high temperatures and moderate to low temperatures• Hearing protection, safety glasses, safety shoes and hard hat required in designated areas.