NewSupervising Senior IT/OT Engineer I StellixSupervising Senior IT/OT Engineer IClifton Park, NY$115,000–$130,000 / yearResource Management support - Work with IT/OT Managers, Project Management, and Sales, to fill the engineering needs of all contract services and MRO lifecycle projects as assigned for the business unit with qualified engineers – both with internal candidates as well as with contracting where appropriate. As the Lifecycle Solutions Engineering Supervisor you will focus on lifecycle contract delivery and associated “expand” OpEx projects, while providing coaching of direct reports while also navigating across various cross functional teams for a total solution.
Lab Info Technologist - Microbiology Albany Medical Health SystemLab Info Technologist - MicrobiologyAlbany, NY$59,066–$88,599 / yearLab Info Tech: The Laboratory Information Technologist (LIT) receives specimens and verifies identification on these specimens, verifies information on the written request, transfers this information into the computer system and sends the specimen to the appropriate testing area(s). This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Senior Automation Systems Administrator - Infrastructure Regeneron Pharmaceuticals IncSenior Automation Systems Administrator - InfrastructureMenands, NY$67,400–$128,700 / yearIn this role, you will specify and maintain software configurations for process, monitoring, and testing systems - ensuring systems remain in a qualified and compliant state throughout their lifecycle - while collaborating with Manufacturing, Quality Control, and cross-functional teams. Discover your role: Administer system applications including user access control, user groups, and security settings; monitor data backup and archival to ensure systems meet defined RTO and RPO targets.
SAP Network Scheduler Atlas Copco ABSAP Network SchedulerVoorheesville, NY$75,000–$91,000 / yearAttention to detail and strong multitasking/prioritization abilities Strong communication and collaboration skills, with the ability to interact across a diverse workforce Basic understanding of MRP/ERP principles and practices Strong organizational and analytical skills Problem solving mindset with a focus on continuous improvement Preferred: Experience with Power BI and/or prior project scheduling or production planning roles SAP project scheduling and/or SAP ERP experience. In return, we offer A Culture Built on Trust & Accountability: We empower our people to take ownership, make decisions, and grow through meaningful work Innovation Driven by People: Join a team where your ideas matter and your contributions drive real impact Stability & Reputation: Be part of a globally respected company known for engineering excellence and long-term career development.
Help Desk Tech II - 2Nd Shift, M-F Albany Medical Health SystemHelp Desk Tech II - 2Nd Shift, M-FAlbany, NY$49,763–$69,668 / yearThe Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
IT Engineering Intern BynderIT Engineering InternAmsterdam, NYBy integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. In an era of exploding content volume and complexity, the world's most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content.
NewTravel Cath Lab RN - $3,080 per week GHR Healthcare - TravelTravel Cath Lab RN - $3,080 per weekTroy, NYGHR Healthcare - Travel is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Troy, New York. Pay package is based on 10 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
NewTravel Physical Therapist (PT) - $1,800 per week in Schenectady, NY Core Medical GroupTravel Physical Therapist (PT) - $1,800 per week in Schenectady, NYSchenectady, NY$1,800In addition to dedicated, personalized support from your recruiter, when you work with CoreMedical Group you'll receive: Access to an extensive benefits package, including day 1 health, dental, and vision insurance, employer paid life insurance, a health reimbursement account, and more! *Estimate of weekly payments is intended for informational purposes and includes hourly wages, as well as reimbursements for meal & incidental expenses, and housing expenses incurred on behalf of the Company.
NewTravel Physical Therapist (PT) - $1,979 to $2,179 per week in Albany, NY Jackson Therapy PartnersTravel Physical Therapist (PT) - $1,979 to $2,179 per week in Albany, NYAlbany, NY$1,979.06–$2,179.06The New York State Capitol and Empire State Plaza are in the downtown area within minutes of major medical centers, and Washington Park is a 5–10 minute drive offering seasonal festivals and trails. Join a skilled nursing facility in Albany, NY as a traveling Physical Therapist where you will help patients recover from injuries and manage chronic conditions while experiencing life in a new location.
Travel Physical Therapist (PT) - $2,301 per week in Delmar, NY Towne U.S. LLCTravel Physical Therapist (PT) - $2,301 per week in Delmar, NYDelmar, NY$2,301This is an exciting opportunity to enhance your career, gain experience in diverse clinical settings, and explore new locations—all while making a meaningful impact on patients’ mobility and quality of life. Active PT license in the state of practice or eligibility for licensure in multiple states (licensing assistance provided for travel assignments).
NewTravel Surgical Tech in Albany, NY SkyBridge HealthcareTravel Surgical Tech in Albany, NYAlbany, NYWhether you are an experienced traveler, or this is your first travel position, SkyBridge Healthcare puts our Nurses first and ensures a seamless travel experience. SkyBridge Healthcare wants the best for our employees, and we are dedicated to helping professionals land their ideal travel assignment.
Senior Buildings Science Architect/Engineer Stantec IncSenior Buildings Science Architect/EngineerAlbany, NYOur Building Specialty Services group is seeking a Senior Leader to join and guide our team, providing excellence in business practices and technical leadership in the building science industry. The successful candidate will be in a leadership position responsible for driving this service line forward from a business perspective within the Building Specialty Services Business Unit in the US Northeast.
Technical Lead KeyCorpTechnical LeadAlbany, NYRemote$96,000–$181,000 / yearKeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP).
Technical Support Specialist Kitware IncTechnical Support SpecialistClifton Park, NY$65,000–$85,000 / yearAs a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects. Company Description: Kitware is a research and development software solutions provider with a mission to advance science, make a positive impact, and share our results all within a collaborative, employee-focused work environment that is friendly, fair, and flexible.
NewTravel Cath Lab Tech in Albany, NY TNAA | TotalMedTravel Cath Lab Tech in Albany, NYAlbany, NYThis assignment is in a Traveler-friendly facility and offers excellent pay, benefits, bonus opportunity, travel reimbursement, all licenses and certifications paid and more! Travel Nurse Across America is seeking a qualified Catheterization lab RAD needed for travel nurse assignment in Albany, NY.
NewUX Engineer- Level I InfoPeopleUX Engineer- Level IAlbany, NYFive to seven years of experience in UI/UX engineering on full life cycle of design deliverables including wireframes, mockups, journey maps, prototypes, story boards and. Creating UX deliverables (i.e., user models and scenarios, sketches, user stories, user flows, wireframes, storyboards, sitemaps).
NewTravel Cath Lab Tech - $2,491 per week in Albany, NY FlexCareTravel Cath Lab Tech - $2,491 per week in Albany, NYAlbany, NY$2,491Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. Start faster, stay supported, and keep working where and the way you want.
NewTravel MRI Tech - $3,062 per week in Saratoga Springs, NY Pride HealthTravel MRI Tech - $3,062 per week in Saratoga Springs, NYSaratoga Springs, NY$3,062.43An MRI Technician operates magnetic resonance imaging (MRI) machines to create detailed images of the body’s internal structures. Responsibilities include preparing patients for scans, operating equipment, and ensuring patient safety during the process.
NewTravel Pathology Assistant - $2,414 per week in Albany, NY Cynet HealthTravel Pathology Assistant - $2,414 per week in Albany, NYAlbany, NY$2,414Job Title: Pathologists' Assistant Profession: Pathology Assistant Specialty: Laboratory Duration: 12 months Shift: 08:00-16:30 Hours per Shift: 8 Experience: Minimum 2 years License: Not specified Certifications: Not specified Must-Have: EPIC experience preferred Description: The Pathologists' Assistant will contribute to the overall efficiency of the Pathology Department and laboratory service in a cost-effective manner. They assist Residents and technical staff with gross dissections, teach Residents and staff in grossing techniques, and assist supervisory staff in a team effort to complete work in the grossing area efficiently.
NewUX Engineer- Level II InfoPeopleUX Engineer- Level IIAlbany, NYCreating UX deliverables (i.e., developing user models and scenarios, sketches, user stories, user flows, interactive prototypes, wireframes, storyboards, sitemaps). Working as part of a team of problem solvers, consulting and collaborating with team members and stakeholders to understand business goals, and helping solve complex business issues from strategy to execution.
NewDevOps Engineer- Level I InfoPeopleDevOps Engineer- Level IAlbany, NYRemoteYou will be playing a critical role in designing, implementing, and maintaining robust technology solutions that support our strategic initiatives, while also ensuring the continuous availability and integrity of our implementing, and maintaining robust technology solutions that support our strategic initiatives, while also ensuring the continuous availability and integrity of our systems. Between three (3) and seven (7) years of experience in a DevOps and Middleware administration, designing, implementing, and managing CI/CD pipelines (e.g., GitLab), including version control, merge conflict resolution, and access management.
NewDevOps Engineer- Level II InfoPeopleDevOps Engineer- Level IIAlbany, NYRemoteTwo or more years of experience supporting and maintaining enterprise level applications such as Blueprint, Tasktop, Jira, Informatica, PowerCenter, or Informatica MDM, including upgrade/maintenance efforts and high-severity vulnerability remediation. Two or more years of experience in managing InRule environments (installation, configuration, validation across DEV/QA) and deploying FHS/HRS Java applications, including ETL job troubleshooting and scheduling (OpCons).
Sr. Engineer, Software Verint Systems, Inc.Sr. Engineer, SoftwareAlbany, NYThe Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as subject matter expertise for customer implementation and cloud platform support.
Office & Travel Coordinator EburyOffice & Travel CoordinatorAmsterdam, NYMarketing Collaboration: Maintain strong local collaboration with the central marketing team, supporting localised branding, corporate initiatives, business card orders, and branded administrative collateral to ensure global brand continuity. Corporate Mobility Support: Oversee local workplace fleet logistics, including ongoing monitoring, control, and administrative management of pool, leased, rented, or owned Company Cars, parking allocations, and localised mobility compliance.
IT Specialist GENESYS Consulting Services, Inc.IT SpecialistAlbany, NY6 Months of Experience in Legacy Telco; POTS, CTX, PRI etc. This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York.
Software Analyst GENESYS Consulting Services, Inc.Software AnalystAlbany, NY36 months of experience identifying testing scenarios, creating test cases, and performing testing to validate OBIEE reports, extracts or datamart ETL and documenting defects using HP Quality center or other similar tools. 60 months of experience providing production support for OBIEE/Oracle reports, addressing incoming incidents and working with business staff, end users or technical staff to analyze issues and document the resolution.
Software Architect GENESYS Consulting Services, Inc.Software ArchitectAlbany, NY48 Months Experience in end-to-end BI implementation and data governance, including requirements gathering, ETL development, semantic layer design, dashboard/report development, deployment, and enterprise data governance, lineage, and quality frameworks. 72 Months Experience administering OBIEE/OAS environments, including installation, configuration, upgrades, WebLogic administration, security setup, patching, migrations, and production support across DEV/QA/UAT/PROD.
Software Developer GENESYS Consulting Services, Inc.Software DeveloperSchenectady, NY72 months experience designing, developing, implementing, and securing multi-tiered externally facing enterprise-level web applications using on-premise Dynamics or the MS Power Platform. 48 months experience designing and creating customized forms, entities, views and reports in Microsoft Dynamics in the cloud.
Advanced Cloud Based Programmer (GCP focus)- Hybrid - Long Term Contract Experienced Recruiting PartnersAdvanced Cloud Based Programmer (GCP focus)- Hybrid - Long Term ContractAlbany, NYTeam members will work across multiple initiatives, supporting existing chatbot and virtual agent applications while also developing new AI-driven solutions. The ideal candidate will have strong expertise in Google Cloud Platform (GCP), conversational AI development, generative AI technologies, and full-stack application development using Python and JavaScript.
Network Architect GENESYS Consulting Services, Inc.Network ArchitectAlbany, NY48 months experience collaboration with cross-functional teams (business, technical and security); and producing both written and verbal communication articulating secure networking concepts to both technical and non-technical audiences. 60 months experience in OT including network protocols; cybersecurity threats and vulnerabilities; IT/OT Convergence challenges; and real-time data processing and management.
Software Manager GENESYS Consulting Services, Inc.Software ManagerAlbany, NY84 months leading teams of 5-10 staff to deliver solutions using agile methodologies and leading development sprints and mentoring and coaching developers and fostering a culture of code quality, including conducting effective code reviews. 84 months of experience proactively identifying and addressing technical debt within the codebase, leading refactoring efforts to improve code quality and maintainability and using tools such as SonarQube, and code quality scanning.
Cloud/Software Architect - 100% Remote Opportunity SercoCloud/Software Architect - 100% Remote OpportunityAlbany, NYRemoteSerco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the installations. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Lead Outsourced Hrsg Application Engineer GE VernovaLead Outsourced Hrsg Application EngineerSchenectady, NYGE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. Serve as the primary technical owner for outsourced HRSG scope, developing comprehensive functional specifications that define thermal performance, mechanical requirements, materials, and interfaces necessary for vendors to bid and execute HRSG fabrication and supply.
Leave Management & Systems Specialist GTM Payroll Services IncLeave Management & Systems SpecialistClifton Park, NYYou'll serve as a trusted advisor to clients while also leading system implementations, supporting AbsenceSoft, and helping organizations streamline their leave management processes. For exceptional candidates, we are open to remote employment for individuals residing in Florida, Georgia, Massachusetts, North Carolina, New Jersey or other locations within New York State.
Senior Discovery IT System Administrator (Top Secret Clearance Required) CONTACT GOVERNMENT SERVICESSenior Discovery IT System Administrator (Top Secret Clearance Required)Albany, NY$160,579.80–$231,948.60 / yearFor the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
Cloud Engineer (Aws) CONTACT GOVERNMENT SERVICESCloud Engineer (Aws)Albany, NY$99,008–$134,368 / yearIdeally, you will also have: Hands-on experience with AWS (required) or other cloud services reinforced with architectural design experience designing and delivering large-scale solutions, most of which that have advanced to the production state. We are seeking a Cloud Engineer (AWS) who will be responsible for supporting the development of all required documentation necessary to support the engineering, security, and operational processes for a large federal agency.
NewLead Engineer - Configuration Management GE VernovaLead Engineer - Configuration ManagementSchenectady, NY$89,300–$148,700 / yearThe Lead Engineer- Configuration Management is a key contributor to the team responsible for development and maintenance of system, tool, documentation and data control processes and procedures that support quality program requirements and project delivery requirements for commercial nuclear power plants. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
NewServices & Upgrade Engineer (Heat Recovery Steam Generator/Hrsg) (M/F/D) GE VernovaServices & Upgrade Engineer (Heat Recovery Steam Generator/Hrsg) (M/F/D)Schenectady, NY$98,400–$164,000 / yearGE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
Salesforce Automation Engineer CbSalesforce Automation EngineerAlbany, New YorkRole Summary: Responsible for delivering automation solutions across SDLC, ensuring quality, compliance, and reliability through automated testing and validation frameworks. Preferred: Salesforce certifications (Admin, App Builder, Advanced Admin).
Information Systems Security Officer (Isso) CONTACT GOVERNMENT SERVICESInformation Systems Security Officer (Isso)Albany, NY$92,213.33–$125,146.66 / yearMaintain vulnerability scanning tool compliance, such as HBSS or ACAS, and patch management, such as IAVM to ensure IT staff pushes patches to all systems in an effort to maintain compliance with all applicable directives, manage system changes, and assess the security impact of those changes. The scope of this position includes full life-cycle Assessment and Authorization (A&A) management through all 6 Steps of the RMF process in support of the Government ISSM.In this role, you'll conduct security assessment, and information system security oversight activities in accordance with NIST 800.53 that support systems from the perspective RMF requirements.
On-Call IT Field Technician -Albany-Schenectady-Troy, NY -Hiring Now Geeks on SiteOn-Call IT Field Technician -Albany-Schenectady-Troy, NY -Hiring NowAlbany, NYOur services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems. Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Discovery Business And System Analyst (Top Secret Clearance Required) CONTACT GOVERNMENT SERVICESDiscovery Business And System Analyst (Top Secret Clearance Required)Albany, NY$92,543.50–$125,594.75 / yearSkills and attributes for success: The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Relativity Senior Systems Administrator CONTACT GOVERNMENT SERVICESRelativity Senior Systems AdministratorAlbany, NY$91,349.44–$123,974.24 / yearAt least 5 years of hands-on, directly applicable experience actually doing the work of implementing the kinds of systems being set up - e.g., UNIX, Windows, Network Storage Solutions, etc. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
BA Investments Technology Analyst ClinDCastBA Investments Technology AnalystAlbany, AlabamaAs a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.
Lead Repair Development Engineer GE VernovaLead Repair Development EngineerSchenectady, NY$89,300–$148,700 / yearThey will develop the capability and prove out safety by working closely with various cross functional teams - Repair Technology team, Deployment Leaders, PMs, SVC Unplanned Failures Team, ENG Segments, Regional FRO and Control Title Holders. Lead engineering efforts in the initial validation and beta period of tooling/process products by working with Deployment, Platform Leaders, Field Engineering, and EHS to complete and validate robust engineering processes.
Technology Support Analyst II John W. Danforth CompanyTechnology Support Analyst IIClifton Park, New York$55,000–$65,000 / yearFull timeWe are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair. Danforth Company, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance.
NewPrincipal Feol/Mol Integration Engineer Tokyo Electron LtdPrincipal Feol/Mol Integration EngineerAlbany, NY$148,319.86–$209,424.67 / yearMaster's degree in a related science/engineering field - preferably Electrical Engineering, Materials Science/Engineering, Chemical Engineering, Mechanical Engineering, Chemistry, or Physics - with a minimum of 8 years of related semiconductor-industry engineering experience; or PhD with a minimum of 5 years' experience; or Bachelor's degree with a minimum of 10 years' experience. This is a fab-facing role: you will define and stand up new process integration routes, build out electrical test (e-test) capability from the ground up, and serve as the principal technical owner for cross-business-unit (X-BU) programs that bring TEL's tool and process portfolio together on internal test vehicles.
Helix - Principal Devops Engineer BMC Software IncHelix - Principal Devops EngineerCARemote$152,850–$254,750 / yearWe are seeking a highly experienced Principal Devops Architect/Engineer who can step in as the trusted problem-solver and right hand to leadership-someone who thrives on tackling escalations, driving architectural improvements, and delivering practical solutions. Comprehensive knowledge and hands-on mastery of Kubernetes, Ansible, and Terraform, including container deployments, persistent storage, pods, networking, ingress, routes, and Kubernetes objects.
Senior Manager, IT Applications - Laboratory Informatics Regeneron Pharmaceuticals IncSenior Manager, IT Applications - Laboratory InformaticsRensselaer, NY$108,000–$206,100 / yearWe are seeking an IT Applications Manager (Manager or Senior Manager) to join our IOPS IT team, overseeing the day-to-day maintenance, support, and development of Regeneron's IT Applications portfolio - including Empower CDS, SDMS, and other business-critical systems. In this role, you will lead a team of analysts, drive audit readiness and compliance, and ensure applications are maintained in a validated and compliant state - while collaborating closely with peer managers, QA, IT leadership, and global counterparts.
Principal IT Applications Analyst - Digital Fusion Regeneron Pharmaceuticals IncPrincipal IT Applications Analyst - Digital FusionRensselaer, NY$78,700–$150,600 / yearAs a Principal IT Applications Analyst - Digital Fusion, a typical day might include the following: Acts as a Technical SME and delivery lead on Digital Fusion workstreams, partnering with Business Process Owners, system integrators, and other implementation partners to deliver functional and technical solutions. The successful candidate will partner closely with Business Process Owners in Supply Chain, Manufacturing, Quality, Finance, and Procurement, and external implementation partners to translate business needs into working solutions, drive process design, and deliver enhancements that support the future-state operating model.