Leads business analysis activities associated with the implementation, optimization, validation, and operational readiness of digital patient engagement capabilities, including Epic MyChart, questionnaires, Care Companion, automated outreach, patient education, patient pathways, care navigation, and patient communications. Analyzes complex and interdependent processes, performs gap and root-cause analysis, facilitates workflow redesign, and recommends scalable improvements scalable improvements across patient education, MyChart, patient pathways, care navigation, communication, and experience initiatives.