About the department:The role operates within the First Line of Defense (1LoD) and helps ensure that service arrangements are properly defined and governed, controls are implemented and evidenced, and service review, continuous monitoring, remediation tracking, and reporting obligations are fulfilled to support secure service delivery, operational resilience, and regulatory compliance. Key Stakeholder EngagementCoordinate and maintain close communication with stakeholders including IT Service Owners / Application Owners, Procurement (Global and Americas), Legal / Contracting, Operational Risk Management (ORM / NFR), CISO / IT Risk, Finance / Vendor Management, ODCR TIPM, and external third parties and intragroup providers.