JOB DUTIES: Analyzes computer equipment malfunctions and system processing failures and takes corrective action; installs, replaces, and relocates computer equipment and related peripheral devices, and makes appropriate connections and disconnections of cabling, as directed; assists in setting up local area networks and related network equipment; performs routine repairs on computer hardware/software and related peripherals; performs software installations and upgrades; communicates with users over the phone, through email, and in person to provide step-by-step instructions regarding computer related problems and provides solutions to basic network problems; analyzes user problems and assists by querying databases for known solutions; utilizes remote access tools to solve computer hardware, software, and network-related problems; troubleshoots problems related to hardware, software, and/or network systems; provides information and training to individual users on software, applications, and computer equipment operation; logs user calls into help desk ticket system; images computers and other peripherals in an enterprise environment; receives and signs for technology equipment and supplies delivered from the district warehouse to the information technology warehouse and keeps track of the inventory by updating computerized records and running reports; provides training and technical support to technology support specialists at the school sites as assigned; assists in maintenance of computers and network equipment, as directed; may work with software and hardware vendors to resolve problems; and performs related duties as assigned. Knowledge of: Operation and care of computers, printers, and network equipment; MAC and PC hardware and software and district student information, personnel, and business systems;basic knowledge of network concepts; software packages such as Microsoft Office products, internet browsers, email, and other packages; troubleshooting and diagnosing computer and local area network problems; trends and developments in computer technology; the operation and application of district computer software; current computer operating systems;principles and practices of customer service; Chromebook and mobile device management systems; and remote access and control software.