The customer service role involves the daily management of various tasks, including order entry, handling incoming calls, processing warranty claims, scheduling UTS appointments, monitoring the email inbox, resolving escalated complaints, managing Lowe's Vendor Portal claims, preparing quotes, processing employee sales, and testing new selling programs. Direct master data corrections, exceptions research/resolution, order entry, call center, warranty requests, escalation, Vendor Portal, quoting, employee sales, and SAP testing.