Knowledge Management Senior Specialist Foley & Lardner LLPKnowledge Management Senior SpecialistDetroit, MI$83,200–$124,800 / yearThe Senior Specialist, Knowledge Management will serve as a liaison between attorneys, business professionals and the Practice Solutions & Research team to develop and implement best practices, procedures, tools and techniques to aid in the delivery of legal services to clients. Facilitate the continual process of identifying best practices by remaining current on knowledge management and GenAI trends, particularly related to the legal industry, and the range of technologies available to effectively deliver information and knowledge services.
Customer Enhancement Program Management, Process, \u0026 Knowledge Specialist Stellantis NVCustomer Enhancement Program Management, Process, \u0026 Knowledge SpecialistAuburn Hills, MIThe Process & Knowledge Specialist oversees process definition, continuous process improvement assessments, enhancements to automation, enablement of business processes, and the development, authoring, and publication of associated program management plans and knowledge content in collaboration with various stakeholders, including the Customer Enhancement team, Customer Care functions, ICT, 3rd party Contact Center Business Partners, and potentially Technical and/or Program Management External Partners. This role resides within the Business Development and Customer Enhancement team of NA Customer Care, and supports the Contact Center and Business Operations, in addition to organizational functions; with the core responsibility to lead the design and definition, enablement, and continuous improvement of Customer Care programs, ensuring alignment with business objectives, KPIs, customer journey expectations, and digital transformation initiatives.
Knowledge Architect Kforce IncKnowledge ArchitectDetroit, MIBuild and maintain strategic partnerships with Centers of Excellence across the organization and proactively coordinate with COE partners to ensure their specialized knowledge is accurately represented. Overview: We are seeking a detail-oriented and collaborative Knowledge Architect to lead end-to-end knowledge management efforts that ultimately power the company chatbot.
Project Management - Project Manager LancesoftProject Management - Project ManagerAuburn Hills, MI$50Key ResponsibilitiesLead all project management activities to manage the overall program execution within scope and financials (program budget), focused on enhancing the NA customer service CRM platforms, tools, customer and contact center agent facing digital channels including voice, chat, SMS, web, and mobile, and associated operational customer service processes with the integration and implementation of AI and business process automations. This role serves as a bridge between the ICT technology and business systems management teams, 3rd Party technology and solution partners, and the Clients Customer Care Business Development, Customer Enhancement, Business Operations, and other Parts & Services business stakeholder teams, ensuring all project use cases are delivered on time, within scope, and aligned to targeted program objectives and KPIs.
Change Management Practitioner/Project Manager KLA CorpChange Management Practitioner/Project ManagerAnn Arbor, MI$89,600–$152,300 / yearOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. ADKAR Planning & Delivery Diagnose Awareness/Desire/Knowledge/Ability/Reinforcement needs; translate insights into targeted communications, training, coaching, and reinforcement plans that remove barrier points and accelerate adoption.
IT Process Specialist III-Enterprise Information Security - Policy/Standard Management Blue Cross and Blue Shield AssociationIT Process Specialist III-Enterprise Information Security - Policy/Standard ManagementDetroit, MIDeliver improvements for the IT organizations processes by establishing, implementing and sustaining a framework for identifying, planning, delivering and supporting IT services to the business. - Support the establishment, implementation and ongoing maintenance of a framework for identifying, planning, delivering and supporting IT services to the business.
Proposal Management Analyst Dynatrace IncProposal Management AnalystDetroit, MIRemote$91,000–$105,000 / yearThis role owns defined areas of knowledge management and content quality within Responsive (RFPIO), enabling efficient, compliant, and high-quality proposal, questionnaire, and RFP responses. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
SAP Application Service Management Lead Ford Motor CoSAP Application Service Management LeadAllen Park, MI$129,600–$244,680 / yearThis role is critical to maintaining the reliability of our SAP MMP ecosystem, which directly impacts core business operations such as Material Management, Order fulfillment , logistics movement result posting & financial updating efficiency. Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost customer satisfaction, and meeting SLAs.
Project Management Intern GHD Group Pty LtdProject Management InternFARMINGTON HILLS, MIWorking with an energetic and high performing team, this position offers a variety of work and will see you involved in: Administration: Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems. Business Meetings/Events Arrangement: Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events.