WHAT'S REQUIRED?1+ years of customer service experienceStrong communication skills and confidence speaking with customers over the phoneStrong verbal and written communication skillsAbility to multitask and stay organized in a fast-paced environmentComfortable making outbound calls and speaking with customersBasic computer skills and ability to learn new softwareProfessional, positive, and solution-oriented attitudePreferred Skills:Customer service, scheduling, call center, or sales experienceAppointment booking experienceOutbound calling experienceHome services industry experienceElectrical, plumbing, HVAC, or construction industry backgroundRelationship-building abilitiesExperience discussing pricing, services, memberships, and financingCRM or customer management software experienceAbility to proactively identify scheduling opportunitiesBilingual English/SpanishExperience resolving challenging customer situationsStrong attention to detail and organizational skillsWHO WE ARE: ALL ABUZZ ELECTRICAll Abuzz Electric's culture is rooted in the values established by JEOAH Electric, founded by Erwin and Owen Carrasquilla. WHAT'S THE SCOPE?Pay:$15.00 - $20.00 per hourSchedule:Full-TimeLocation:Laurys Station, PABenefits:Paid Time OffHealth InsuranceDental InsuranceVision InsuranceYOUR CONTRIBUTIONS MATTERWhile working as our Customer Service Associate, you answer incoming calls with professionalism and enthusiasm, listen carefully to customer needs, and schedule the right appointment.