This role manages workflow and service levels, provides escalation and quality oversight, and ensures investigations and loss-mitigation actions are timely, consistent, well documented, and compliant with applicable laws, regulations, network rules, risk thresholds, and Bank procedures. Oversee transaction-specific actions, including ACH returns and adjustments under NACHA rules; wire verification and rejection; account restrictions and blocks; check-return decisions; customer notification; recovery activity; and management, BSA/AML, Information Security, or Legal escalation.