What We're Looking ForRequired Qualifications1+ years of Multifamily Leasing experienceStrong customer service and relationship-building skillsExcellent organizational and time management abilitiesDetail-oriented with a commitment to accuracy and complianceProfessional written and verbal communication skillsProficiency with Microsoft Office Suite (Word, Excel, Outlook)Ability to manage multiple priorities while maintaining a high level of servicePreferred QualificationsExperience in Affordable Housing and LIHTC communitiesExperience completing or assisting with annual and interim recertificationsKnowledge of HUD, LIHTC, and Fair Housing guidelinesExperience maintaining compliant resident files and preparing documentation for auditsExperience using Yardi, RealPage, or similar Property Management softwareBilingual candidates encouraged to applyKey ResponsibilitiesLeasing & OccupancyManage prospect inquiries and follow-up activities to convert leads into leasesConduct property tours and effectively communicate community amenities and benefitsProcess applications, verify documentation, collect deposits, and ensure compliance with Fair Housing regulationsCoordinate seamless move-in experiences for new residentsMaintain strong occupancy levels through proactive leasing activitiesCompliance & Administrative ExcellenceAssist with or complete LIHTC resident recertifications and related documentationMaintain organized, accurate, and audit-ready resident filesEnsure resident records comply with affordable housing program requirementsSupport compliance initiatives by tracking deadlines, documentation, and reporting requirementsIdentify opportunities to improve office organization and operational efficiencyResident Relations & RetentionBuild positive relationships with residents and serve as a trusted community resourceFollow up on maintenance requests to ensure resident satisfactionAssist with resident events, engagement initiatives, and retention programsAddress resident concerns professionally and proactively while delivering exceptional customer serviceStrategic & Proactive SupportTake ownership of office organization and administrative processesAnticipate operational needs and recommend improvementsHelp create a welcoming, professional, and well-maintained leasing office environmentPartner with the Property Manager to achieve occupancy, compliance, and resident satisfaction goalsWhy Join LSA Management? Combining the expertise and passion of Laurel Street with a long-term owner's commitment to quality and community impact, we create meaningful value for residents, team members, and partners alike.