20% Support and Enablement - Fields questions from other product teams or support teams; Monitors tools and participates in conversations to encourage collaboration across product teams; Provides application support for software running in production; Proactively monitors production Service Level Objectives for products; Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, message processing, and prediction quality. 10% Learning - Participates in learning activities around modern software design, machine learning, and development core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations.