Knowledge of the functions of the assigned business areas and/or court procedures; Knowledge of the Code of Virginia, the Virginia Supreme Courts Clerks Manual, laws and regulations related to the assigned business areas; Knowledge of the courts case management system and statistical reporting requirements; Knowledge of principles and practices of supervisory techniques; Knowledge of the principles of human resources management; Ability to prepare reports and present findings in a clear and concise manner; Ability to direct and coordinate activities of a moderate sized staff; Ability to plan, organize, assign, train and evaluate the work of subordinates; Ability to interpret and explain complex rules and regulations to staff and customers; Ability to communicate courteously and effectively, both verbally and in writing; Ability to motivate, develop, and direct staff; Ability to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staff. Supervises daily operations of an assigned unit; Assigns, monitors, and reviews the work of staff; Ensures that staff adhere to Courts operating policies and procedures; Resolves complex customer service issues received by phone, email, fax, mail, or in person; Evaluates, recommends, and implements changes in unit workflow and procedures; Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional development; Performs various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actions; Serves as backup to division manager in their absence.