What you'll be doing: Internal User and Executive Support - provide timely support through the IT service management process for hardware, software, accounts, access, printers, mobile devices, video conference systems, collaboration tools, and other workplace technology needs; troubleshoot issues through resolution, document work performed, communicate status, and escalate security or engineering issues appropriately. Knowledge or experience with O365 administration, Microsoft Entra ID, Intune or other endpoint management platforms, Active Directory, ServiceNow, Atlassian, or another ITSM platform, PowerShell or similar automation scripting, AWS, network infrastructure, Microsoft Surface Hubs, conference systems, security camera/NVR systems, and access control systems.