Major Job Responsibilities Interprets data, analyzes results using SQL query or BI tool techniques and provides ongoing status reports; Develops, analyzes, prioritizes, and organizes requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow; Manages the set-up and configuration of systems (Office Automation, CRM system, SAP B1, Integration platform); Defines and coordinates the execution of testing procedures, and develops test cases to serve the overall quality assurance process; Provides documentation of all analyst, configuration and development work; Develops and implements maintenance procedures, monitors systems health, gathers system statistics, and troubleshoots reported errors and alerts; Performs design, implementation, and upgrades of information systems to meet the business and user needs; Implements best practices for scalability, supportability, ease of maintenance, and system performance. Knowledge/ Skills: ERP/Database/CRM/Automation system implementation, configuration and development; Scripting languages i.e., python/SQL/Java; Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy; Ability to troubleshoot complex data and software issues; Solid time management skills; Excellent written and verbal communication skills (Proficient written and verbal skills in English).