Be knowledgeable about Y programs, services, and digital resources, including the YMCA360 app, and proactively connect members to classes, programs, workouts, schedules, and other resources that support their goals and deepen their engagement with the Y. Conduct high-quality fitness appointments, including Kids Cardio and Teen Quest, that educate members on safe and effective equipment use, help establish healthy workout habits, and build confidence using the fitness center.