Provide great customer service and technical support Troubleshoot hardware, software, network, and server issues Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, Intune, Exchange Online, and SSO Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations Assist with system upgrades, migrations, deployments, and other client projects Work with other technicians to resolve issues and complete projects Keep clients informed and explain technical issues clearly Maintain system documentation and technical procedures Look for ways to improve client security, reliability, and performance Share knowledge and help the team improve. Flexible and relaxed work environment Work with an experienced and supportive technical team Exposure to a wide range of technologies and client environments Opportunities to learn, grow, and build hands-on experience Team-focused culture where people help each other Opportunity to make a real difference for our clients Strong focus on customer service and work-life balance.