Reporting into the regional Services Manager, the Technical Lead, working closely with Solutions Architects, Consultants, Project Managers, and other Services colleagues, is responsible for successfully owning the technical delivery of our products and solutions in both, pre- and post-sales, customer engagements. Engage in pre- and post-sales project activities and contribute effectively to reviewing customer requirements, authoring RFP responses, requirements trace matrices, functional & technical specification documents, testing & validation plans, installation & user documentation, and other relevant technical project deliverables.