Essential Customer Service Functions: Serves as a primary administrative contact for customers regarding non-loan related matters such as creation and maintenance of deposit accounts, wire and funds transfers, stop payments, overdraft resolution, address changes, fraud issues, debit card and online banking issues and questions. Coordinates customer requests with retail division, deposit account services, debit card departments, treasury management, fraud department, credit card department, investment services, wealth management and trust, and other departments to ensure questions and issues are addressed appropriately.