Knowledge of lending criteria/business needs, lending systems, and regulatory/investor lending guidelines • Knowledge of loan origination needs and milestones (i.e., origination, processing, underwriting, closing, products, vendor interfaces) • Ability to communicate effectively, both verbally and in writing • Ability to work without close supervision • Ability to demonstrate effective critical thinking, analytical, and problem-solving skills • Ability to work effectively in a fast-paced environment with exacting deadlines • Ability to work effectively in a collaborative team environment • Ability to maintain strict confidentiality and bank secrecy • Ability to demonstrate effective customer service skills • Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. • Associate's degree or commensurate work experience and two years of residential mortgage or banking experience, OR high school diploma and three years of residential mortgage or banking experience, required • NMLS, or successful completion of NMLS process within 30 days of hire, required • Experience working in Encompass, preferred.