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This role manages end-to-end loan file administration, collaborates closely with Mortgage Loan Originators, Underwriters, borrowers, and external partners, and ensures loan documentation is accurate, complete, and timely. The Mortgage Loan Administrator delivers a high-quality customer experience while managing multiple loan files across processing, closing, and post-closing stages to support efficient mortgage operations.

HOUR

Overview:
The Mortgage Loan Administrator is responsible for processing, closing, and disbursing residential mortgage loans in compliance with internal policies, regulatory requirements, and secondary market guidelines. This role manages end-to-end loan file administration, collaborates closely with Mortgage Loan Originators, Underwriters, borrowers, and external partners, and ensures loan documentation is accurate, complete, and timely. The Mortgage Loan Administrator delivers a high-quality customer experience while managing multiple loan files across processing, closing, and post-closing stages to support efficient mortgage operations.

Responsibilities:
Residential Loan Processing and Closing Execution<ul><li>Manage residential loan files from intake through post-closing, including document review, verification, condition clearing, and submission to loan servicing.</li><li>Prepare and review loan documents to ensure accuracy, completeness, and compliance with policies and guidelines.</li></ul>Vendor, Attorney, and Settlement Coordination<ul><li>Order and manage third-party services including appraisals, title, flood, and verification reports.</li><li>Coordinate with closing attorneys and settlement agents to schedule closings and finalize documentation.</li></ul>Compliance and Quality Control<ul><li>Review disclosures, underwriting conditions, and final loan documents to ensure compliance with regulatory and secondary market requirements.</li><li>Maintain awareness of regulatory changes and apply updates to loan processing practices.</li></ul>Customer and Internal Partner Communication<ul><li>Communicate proactively with borrowers, Mortgage Loan Originators, Underwriters, and external partners as milestones are achieved.</li><li>Provide clear, timely instructions and updates to support a positive mortgage experience.</li></ul>Pipeline and Systems Management<ul><li>Monitor reports, expiration timelines, and loan milestones while maintaining accurate loan status within the Loan Origination System.</li><li>Manage multiple priorities and workflow demands with strong organization and attention to detail. </li></ul>

Qualifications:
<ul><li>High School Diploma or GED required; Associate’s Degree preferred.</li><li>Two to three years of experience in banking, lending, or mortgage operations.</li><li>Strong customer service, organizational, and analytical skills with the ability to manage multiple priorities.</li><li>Proficiency in reading, writing, grammar, mathematics, and document review.</li><li>Effective verbal and written communication skills with the ability to convey clear, accurate information across multiple parties.</li><li>Demonstrated ability to assess, prioritize, and manage large volumes of documentation.</li><li>Working knowledge of mortgage processing, compliance requirements, and secondary market guidelines preferred.</li><li>Experience with mortgage loan origination systems and core banking platforms preferred.</li></ul>

Benefits:
<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>401(k) Match</li><li>Profit Sharing</li><li>Paid Time Off</li><li>11 Holidays</li><li>Tuition Reimbursement</li><li>Free Parking throughout Tompkins Community Bank</li><li>Employee Referrals</li></ul>

EEO Statement:
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. For more information, please <a href="https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY_49654.pdf" rel="noopener nofollow noreferrer" target="_blank">click here</a>#communitybank#LI-hybrid

Pay Range:
USD $24.00 - USD $29.00 /Hr.

Tompkins Financial Corporation

Mortgage Loan Administrator

Analysis Skills

Banking Services

Communication Skills

Community Banking

Customer Experience

Customer Support/Service

Detail Oriented

Document Management

Documentation Review

Establish Priorities

File Management

High School Diploma

Loan Closing

Loan Conditions

Loan Documents

Loan Origination

Loan Policy

Loan Processing

Loan Review

Loan Servicing

Loan Submission

Loan Underwriting

Loans

Maintain Compliance

Mathematics

Mortgage

Mortgage Lending

Mortgage Regulations

Multitasking

Operational Support

Organizational Skills

Post Closing

Presentation/Verbal Skills

Real Estate Appraisals

Regulations

Regulatory Compliance

Regulatory Requirements

Residential Mortgages

Sales Pipeline

Secondary Markets

Systems Administration/Management

Time Management

Underwriting

Writing Skills

[AW]-iCims

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