Note: this position does not and cannot discuss with a borrower their specific of mortgage loan level attributes or loan qualifying parameters but does speak generally about loan programs with members without addressing any borrower ability to qualify for a particular loan program or rate; without being properly licensed to discuss such items on loans secured by residential properties intended to be used as a dwelling unit. Communicate with Mortgage Loan Originators who are taking loan applications and with loan applicants themselves with respect to determining what a borrower is trying to accomplish with their loan request and obtaining a clear aspect of their capacity and intent to make payments, clarifying, and setting good expectations as well as providing an optimal level of member service.