Analyze bills of lading, delivery receipts, operational documentation, insurance policies, contracts, and warehouse agreements to validate claims and ensure compliance with contractual, regulatory, and filing requirements; proactively review freight documentation and partner with operations teams on real-time events to identify potential claims and initiate filings Collect and synthesize data from internal departments and third parties to determine cause, liability, and damages, and pursue subrogation and financial recovery from adverse parties when appropriate; exercise designated authority to autonomously negotiate, settle, and resolve claims. Manage investigation and recovery efforts with carriers, shipping and receiving facilities, warehouse providers, insurers, excess insurers, adjusters, legal counsel, security, and customers to ensure timely reporting, policy compliance, and efficient claim closure Handle all monetary aspects of claims through reserve establishment and adjustments, exposure tracking, settlement payments, recovery documentation, and accurate financial reporting in alignment with customer agreements and internal controls; keep leadership advised of significant exposures.