Evaluate and settle household goods and logistics claims across multiple lines of businessReview claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policiesInvestigate claim details and gather documentation needed to determine liability and allocate settlement responsibility to the appropriate partiesAnalyze facts, supporting documentation, and claim circumstances to make fair and consistent settlement decisionsExercise judgment and decision-making authority when evaluating settlement options and claim resolutionsCommunicate extensively with agents, customers, military offices, government agencies, national account contacts, and internal departmentsMaintain accurate claim documentation and case records throughout the claims processPartner with internal stakeholders to resolve issues and ensure timely claim handlingSupport department initiatives and perform additional responsibilities as assigned. High school diploma or equivalent2 to 3 years of related professional experienceStrong analytical, investigative, and problem-solving skillsExcellent written and verbal communication skillsAbility to manage multiple priorities while maintaining attention to detailProficiency with Microsoft Office applications.