Technical or trade school courses or degree completion Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive Leadership experience Passion for delivering customer care and building long term relationships Thrive off working in a very fast paced and complex environment Knowledge of cataloging and/or inventory management systems Ability to lift 60lbs in some situations Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience Entirely customer-centric (external/internal) ASE Certifications a plus NAPA Know How Position Performance Measures: Customer satisfaction and issue resolution effectiveness Sales performance and overall effective operations in the store Product knowledge and technical advisory capability People metrics- turnover, time to fill, payroll to GP, schedule compliance Store metrics- sales, P&L, OPEX Physical Demands / Working Environment Retail and warehouse environment with frequent customer interaction Standing and walking for extended periods throughout the shift Ability to lift and move parts and equipment up to ~60 lbs Frequent bending, stooping, reaching (including use of ladders/stools) Use of equipment such as hand trucks, dollies, and hydraulic lifts Requires visual accuracy for identifying part numbers and sequences Fast-paced environment requiring multitasking and attention to detail Not the right fit? Job Summary The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market.