Proficiency in content authoring, publishing, and governance tools such as MS WORD, DITA-XML, OxygenXML Editor, Adobe FrameMaker, CCMS (Ixiasoft), Fluid Topics (Content Delivery Platform), SnagIt, Acrobat Pro, and ServiceNow helpdesk. - Develop and update technical documentation for end users and service engineers, including User's Manuals, Upgrade Procedures, Service Procedures, Site Prep, and Safety Manuals.