Lead and help conduct and gain actionable insights from iterative constituent experience and service research to evaluate designs, prototypes, and functional solutions and inform design and implementation decisions " Partner closely with senior initiative team members, including the product manager/product owner, technical solution architect, business leaders, and vendors to plan discovery activities, inform the product roadmap, facilitate design workshops, frame service and experience design decisions, and ensure constituent experiences are aligned to support prioritized initiative outcomes. " Lead and help develop and maintain useful best practice constituent experience artifacts and models to inform the design and optimization of the e-procurement platform and the end-to-end service experience (e.g., constituent journey maps, experience models, service blueprints, information architecture models, scenario/task flows, wireframes, prototypes, and experience requirements).