The role executes assigned business continuity and operational resilience activities, including business impact analyses, continuity planning, recovery strategies, dependency analysis, exercises and disaster recovery test coordination, crisis readiness, ServiceNow BCM data stewardship, third-party continuity support, issue tracking, regulatory evidence, and management reporting. Business impact analysis and continuity planning: Facilitate, document, and quality-review BIAs with business units, including impact over time, criticality, dependencies, recovery priorities, RTO, RPO, MTPOD, and recovery tiers, subject to accountable owner and Program Lead approval.