KiZAN Technologies: Service Desk Manager Reports to : Service Operations Manager Location: West Chester, OH (On-site) Is this position eligible for bonus or commission - Bonus eligible based on company performance, No commission The Service Desk Manager leads KiZAN’s front-line support organization with primary accountability for people leadership, service performance, and data-driven improvement. Own daily Service Desk performance, including contractual Response SLA and internal SLO results, CSAT, queue health, backlog and ticket aging, scheduling, staffing coverage, workload balance, and recurring operational issues.