What You'll DoRespond to customer service requests via phone, email, and website submissions by developing strategic solutions to best meet the customer needsCoordinate and manage service requests from initial contact through resolutionProvide exceptional customer support and timely communicationTroubleshoot issues and provide initial technical assistance by developing working knowledge of systems and componentsAccurately document and track customer interactions and service requestsCollaborate with technicians, manufacturers, and internal teams to resolve issuesAssist with special projects and service improvement initiativesHelp ensure customer expectations and response times are exceededParticipate in ongoing training, certifications, and professional development opportunitiesBuild strong working relationships across departments and teamsWhat We're Looking ForWe're looking for motivated, career-minded individuals who are eager to learn, grow, and advance within a company that is continuing to expand. Required QualificationsBachelor's Degree in Electronics, Computer Science, Information Sciences, or related field (or equivalent experience)Previous customer service, help desk, or technology support experience preferredStrong communication and problem-solving skillsAbility to learn new technologies quicklyPositive attitude and strong work ethicDesire to grow professionally and take on new opportunitiesCompTIA A+ Certification is a plusJoin a Company That's Growing - and Take Your Career with ItAt Tech Electronics, we're building more than technology solutions - we're building careers.