The Manager, Business Systems & Process Governance will lead cross-functional governance and transformation initiatives that improve the customer billing experience, strengthen control over billing-system access and change, reduce defects that affect customers, and establish disciplined execution across the offer lifecycle. Implement and continuously enhance a governed, end-to-end process for new and changed go-to-market offers, covering intake, prioritization, approval, design, configuration, testing, launch readiness, deployment, monitoring, and retirement.