Acts as the primary resource for assigned, high-profile Behavioral Health providers and/or groups (i.e., local individual providers, small groups, and health systems) to establish, oversee, and maintain positive relationships by assisting with and responding to complex issues related to Medicaid policies and procedures, plan design, contract language, service, claims or compensation issues, and provider education needs. Monitors service capabilities and collaborate cross- functionally to ensure that the needs of constituents are met and that escalated issues related but not limited to, claims payment, contract interpretation or parameters, and accuracy of provider contract or demographic information are resolved.