NewSr Manufacturing Engineer JobotSr Manufacturing EngineerKnoxville, TN$100,000–$130,000 / yearDirect production line support, through CFT activity, for safety, quality, productivity and cost management: setup and utilize KPI measures to direct improvement actions, collaboration with QA department to plan, execute and document countermeasures for quality issues, manage process changes through planning, testing implementation and document revision, train production & maintenance members on new equipment/systems. New Product Launch: process design, cost planning, budget creatin/management, capital approvals, machine specifications, project and supplier schedule management, equipment runoff and validation, control documentation development.
NewManufacturing Engineer Austin Allen Company, LLCManufacturing EngineerKnoxville, TN$80,000–$110,000 / yearOffering you the opportunity to work with a strong group of engineering professionals who enjoy a fast paced and high-volume manufacturing environment. Recruiting a Manufacturing Engineer for a growing automotive supplier client who is looking to add to their Engineering team.
NewElectrical Engineer - Manufacturing JobotElectrical Engineer - ManufacturingKimberlin Heights, TN$90,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for designing, estimating, installing, and troubleshooting these systems to ensure the smooth and efficient operation of our manufacturing processes.
Manufacturing Test Technician GTT, LLCManufacturing Test TechnicianOak Ridge, TNUnder general supervision, the Manufacturing Test Technician performs a wide range of electro-mechanical activities, including equipment setup, calibration, testing, troubleshooting, and repair of electronic and mechanical assemblies, subassemblies, and integrated systems used in manufacturing. Operating as part of a major advanced technology corporation, the client offers cross-disciplinary collaboration opportunities and a technically driven environment focused on real-world impact across sectors including national security, industrial inspection, maritime, automotive safety, and first responder tools.
NewManufacturing Engineer, Sr. Centrus Energy CorpManufacturing Engineer, Sr.Oak Ridge, TN$78,581–$130,969 / yearIn addition, once employed, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made.
NewManufacturing Engineer II/Senior - Paint & Powder Coating GreenheckManufacturing Engineer II/Senior - Paint & Powder CoatingKnoxville, TN$95,161–$130,485 / yearYou will lead process, equipment, and performance optimization efforts, including specifying and justifying new equipment, implementing process improvements, establishing KPIs, and driving efficiency, quality, cost, and sustainability gains. for Greenheck Group you will optimize factory costs, quality, and customer service through the conception, development, and implementation of new or improved manufacturing processes, equipment, tooling, material flow, plant layout, or product design.
Manufacturing CNC Technician BWX Technologies IncManufacturing CNC TechnicianOak Ridge, TN$36.53–$57.21 / hourA U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.
Manufacturing Engineer - TN Lifetime Products IncManufacturing Engineer - TNTNTo perform the job successfully, an individual should demonstrate the following competencies: Safety and Security Complies with all safety and security policies and procedures, reports potentially unsafe conditions, and uses equipment and materials properly. Lifetime Products, Inc., has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability.
Manufacturing Engineer LaborupManufacturing EngineerMaryville, TN$80,000–$90,000One day you might be researching material flow and cooling paths for complex injection molding dies, and the next you’re modifying MasterCAM solid models, coordinating a new product launch, or validating mold designs with external suppliers. Database & Routing Management: Take responsibility for manufacturing routing databases, maintaining the accuracy of operation sequences, labor hours, set-up/changeover times, machine cycle times, and work instructions.
Manufacturing Engineer I/II Greenheck Fan CorpManufacturing Engineer I/IIKnoxville, TN$77,235–$117,552 / yearYour Opportunity: As a Manufacturing Engineer I/ II for Greenheck Group you will optimize factory costs, quality, and customer service through the conception, development, and implementation of new or improved manufacturing processes, equipment, tooling, material flow, plant layout, or product design. You will lead process, equipment, and performance optimization efforts, including specifying and justifying new equipment, implementing process improvements, establishing KPIs, and driving efficiency, quality, cost, and sustainability gains.
Account Manager – Chemicals & Materials – Composites Manufacturing Markets MRINetwork JobsAccount Manager – Chemicals & Materials – Composites Manufacturing MarketsKnoxville, Tennessee$120,000–$125,000 / yearIf you are a successful chemical or industrial sales professional looking for an excellent income and career growth opportunity, here’s your chance to join a large North American raw material chemical & materials supplier. This is industrial/commercial selling, calling on Engineers, Fabricators, Production Managers, Plant Managers, and Purchasing.
NewManufacturing Engineer II/Senior - Paint & Powder Coating Greenheck GroupManufacturing Engineer II/Senior - Paint & Powder CoatingKnoxville, TennesseeYou will lead process, equipment, and performance optimization efforts, including specifying and justifying new equipment, implementing process improvements, establishing KPIs, and driving efficiency, quality, cost, and sustainability gains. for Greenheck Group you will optimize factory costs, quality, and customer service through the conception, development, and implementation of new or improved manufacturing processes, equipment, tooling, material flow, plant layout, or product design.
Applications Engineer - Advanced Manufacturing Oak Ridge National LaboratoryApplications Engineer - Advanced ManufacturingKnoxville, TNBasic Qualifications: BS in mechanical engineering, electrical engineering, mechatronics, robotics, computer engineering, computer science, or closely related field with at least four years of relevant experience. This position resides in the Manufacturing Systems Analytics (MSA) Group in the Manufacturing Science Division (MSD), Energy Science and Technology Directorate (ESTD), at Oak Ridge National Laboratory (ORNL).
Manufacturing Engineer BWX Technologies IncManufacturing EngineerOak Ridge, TN$99,000–$157,000 / yearBWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration.
Manufacturing Engineer Lifetime Products, Inc.Manufacturing EngineerMascot, TNLifetime Products, Inc., has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability. The Manufacturing Engineer will be responsible for improving manufacturing processes through "Lean" principles and recommending equipment for the blow molding production and logistics departments on all shifts as needed.
Hot Stamp Manufacturing Engineer Magna International, IncHot Stamp Manufacturing EngineerClinton, TennesseeResponsibilities : Supports Magna Operational Principles and Employee Charter criteria within context and position's scope of work supports EBM's ISO 45001 Occupational Health and Safety Management System, ISO 14001 Environmental Management System, IATF System, as well as Magna Safety and Magna Environmental Program requirements. The Manufacturing Engineer is responsible for developing, implementing, and improving manufacturing processes to ensure safe, stable, and efficient production aligned with quality and cost targets.
Cold Stamp Manufacturing Engineer Magna International, IncCold Stamp Manufacturing EngineerClinton, TennesseeResponsibilities : Supports Magna Operational Principles and Employee Charter criteria within context and position's scope of work supports EBM's ISO 45001 Occupational Health and Safety Management System, ISO 14001 Environmental Management System, IATF System, as well as Magna Safety and Magna Environmental Program requirements. The Manufacturing Engineer is responsible for developing, implementing, and improving manufacturing processes to ensure safe, stable, and efficient production aligned with quality and cost targets.
Manufacturing Engineer, Advanced Zebra Technologies CorpManufacturing Engineer, AdvancedTN$108,960–$163,440 / yearDrive process improvements using LSS and Industry 4.0 tools: for example: Line Balancing, Continuous Flow Line Layout, Point of Use, 5S, TPM, OMS, Cross training, CTQ, PFMEA, Automation, Digitization solutions, etc. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts.
Manufacturing CNC Technician BWXTManufacturing CNC TechnicianOak Ridge, TN$36.53–$57.21 / hourA U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.
Manufacturing Engineer Intertape Polymer Group IncManufacturing EngineerKnoxville, TNDesign experience associated with the following: process piping, pumps, hydraulic systems, pneumatics, natural gas, air conveyance systems, silos, tanks, extruders, winders, rollers, conveyors. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world.
Manufacturing Engineering Assistant Manager Magna International, IncManufacturing Engineering Assistant ManagerClinton, TennesseeResponsibilities : Supports Magna Operational Principles and Employee Charter criteria within context and position's scope of work supports EBM's ISO 45001 Occupational Health and Safety Management System, ISO 14001 Environmental Management System, IATF System, as well as Magna Safety and Magna Environmental Program requirements. The Assistant Manufacturing Engineering Manager supports the Manufacturing Engineering Manager in leading and optimizing production processes, driving productivity improvements, and ensuring robust manufacturing systems.
Senior Manager, Manufacturing Operations Beehive IndustriesSenior Manager, Manufacturing OperationsKnoxville, TennesseeTeam Leadership & Development: Provide direct leadership to two Operations Supervisors, with overall responsibility for a team of 15+ employees fostering a culture of accountability, technical growth, and continuous improvement. As Beehive’s Additive Manufacturing Center of Excellence, this role plays a critical part in scaling and industrializing additive manufacturing processes, including Laser Powder Bed Fusion (LPBF) and Metal Binder Jetting (MBJ).
Manufacturing Engineer Magna International, IncManufacturing EngineerClinton, TennesseeResponsible for proper handling, storage, packing, preservation and delivery of material and product per work instructions plans to utilize IATF16949 documented systems and authority to initiate appropriate action necessary to prevent non-conformance to customer specifications. Familiarity with automotive welding processes such as robotic MIG welding, spot welding, or resistance welding used in body or component assembly.
Manufacturing Engineer BWXTManufacturing EngineerOak Ridge, TN$99,000–$157,000 / yearBWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid (“Agreement”). A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration.
Manufacturing Engineer Great Dane LLCManufacturing EngineerTNStrong computer skills including experience with Microsoft Office suite (Outlook/Excel/PowerPoint/Word), 3D CAD software (SolidWorks, etc.), and AutoCAD software. These positions also work closely with Plant and Branch Operations in order to anticipate and resolve issues.
NewSenior Technical Design Manager - Advanced Manufacturing Clark Construction Group LLCSenior Technical Design Manager - Advanced ManufacturingKnoxville, TN$140,000–$260,000 / yearThe Senior Technical Design Manager serves as the technical leader responsible for integrating owners, architects, engineers, process equipment vendors, commissioning teams, trade partners, and construction operations into one high-performing project team. Additional benefits include life insurance, commuter benefit, short & long term disability, fitness reimbursement, FSA, tuition reimbursement, back-up daycare, tutoring & family support benefits, EAP/Work-Life assistance, and a holiday contribution program.
Manufacturing Associate Staffmark Group LlcManufacturing AssociateTN$17.05–$19.73 / hourBy applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Manufacturing Engineer ATC Drivetrain, Inc.Manufacturing EngineerKnoxville, TNWill perform all manufacturing engineering disciplines including FMEA, control plans, product quotes, process improvement, process design and integration, tooling/gauging/workstation design, training, and incorporate lean principles to maximized results. Lead multiple root cause and prevention initiatives including performing analysis of existing process parameters to improve workplace safety, first time product acceptance, product defect detection, decreased attention and throughput capabilities.
Manufacturing Engineer Edgewater Technical AssociatesManufacturing EngineerOak Ridge, TennesseeEdgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), Department of Defense (DOD), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support their growing presence at project sites.
Manufacturing Technician ManpowerManufacturing TechnicianRockford, TNManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
NewManufacturing Manager GpacManufacturing ManagerKnoxville, TN125000–150000This role oversees production teams, drives continuous improvement initiatives, and ensures operational goals related to safety, quality, delivery, and cost are consistently met. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
Manufacturing Supervisor - 2nd shift Aisin World Corp of AmericaManufacturing Supervisor - 2nd shiftClinton, TNSelects products for tests at specified stages in production process, and tests products for variety of qualities such as dimensions, performance, and mechanical, electrical, or chemical characteristics. The incumbent is expected to perform the following functions that the company has determined are essential to this position: Studies production schedules and estimates worker hour requirements for completion of job assignment.
Sr. Manufacturing Engineer MS Technology, Inc.Sr. Manufacturing EngineerOak Ridge, TNFull timeLeads efforts to identify opportunities for process improvements in machining techniques, fixturing approaches, material properties, tooling/coatings, coolants/fluids choice and application techniques, and other Lean manufacturing approaches. Manufacturing Engineer who will be responsible for engineering activities in support of the production targets for components, assemblies, and machines.
Assembly Manufacturing Engineer Magna International, IncAssembly Manufacturing EngineerClinton, TennesseeResponsibilities : Supports Magna Operational Principles and Employee Charter criteria within context and position's scope of work supports EBM's ISO 45001 Occupational Health and Safety Management System, ISO 14001 Environmental Management System, IATF System, as well as Magna Safety and Magna Environmental Program requirements. The Manufacturing Engineer is responsible for developing, implementing, and improving manufacturing processes to ensure safe, stable, and efficient production aligned with quality and cost targets.
Quality Area Manager - Food Manufacturing - Base Salary to 100k/year - Knoxville, TN AllSearch Professional StaffingQuality Area Manager - Food Manufacturing - Base Salary to 100k/year - Knoxville, TNKnoxville, TN$94,000–$100,000 / yearIn this role, the Quality Area Manager will lead food safety, quality assurance, sanitation, and regulatory compliance initiatives while partnering with Operations, Maintenance, Engineering, and Supply Chain teams to ensure the production of safe, compliant, high-quality food products. Our client, a well-established food manufacturing organization with more than 100 years of industry leadership, is seeking a Quality Area Manager to join its manufacturing operation in Knoxville, TN.
Category Manager - Manufacturing Procurement Arconic CorpCategory Manager - Manufacturing ProcurementAlcoa, TNExcellent communication and partnership skills are essential as the role interfaces with a broad stakeholder base including operational teams, supply chain leaders, global process owners, Quality, customers, suppliers, etc. Bachelor's degree in Business, Management, Supply Chain, Logistics, Information Technology, Politics/Political Science, Policy, Finance, Accounting, Data Science/Analytics, Marketing/Communications, Economics, Mathematics, or Engineering from an accredited Institution.
Additive Manufacturing Technician(Monday-Thursday) Beehive IndustriesAdditive Manufacturing Technician(Monday-Thursday)Knoxville, TennesseeThis position is responsible for assisting with machine setup, powder handling, build preparation, post-build activities, and general production support for Laser Powder Bed Fusion (LPBF) and Metal Binder Jet (MBJ) systems. The technician will work closely with engineers, quality personnel, and production leadership to ensure safe, efficient, and high-quality manufacturing operations in a regulated aerospace environment.
NewAdditive Manufacturing Technician(Thursday-Sunday) Beehive IndustriesAdditive Manufacturing Technician(Thursday-Sunday)Knoxville, TennesseeThis position is responsible for assisting with machine setup, powder handling, build preparation, post-build activities, and general production support for Laser Powder Bed Fusion (LPBF) and Metal Binder Jet (MBJ) systems. The technician will work closely with engineers, quality personnel, and production leadership to ensure safe, efficient, and high-quality manufacturing operations in a regulated aerospace environment.
World Class Manufacturing Intern Magna International, IncWorld Class Manufacturing InternClinton, TennesseeResponsibilities: Supports Magna Operational Principles and Employee Charter criteria within context and position's scope of work supports EBM's ISO 45001 Occupational Health and Safety Management System, ISO 14001 Environmental Management System, IATF System, as well as Magna Safety and Magna Environmental Program requirements. The World Class Manufacturing Intern will support the MAFACT team in implementing and sustaining lean manufacturing principles, continuous improvement initiatives, and operational excellence within the plant.
Manufacturing Custodian Staffmark Group LlcManufacturing CustodianTNManufacturing Custodian Job Duties & Responsibilities: Maintain cleanliness and sanitation of production areas, break rooms, restrooms, offices, and common spaces in a manufacturing facility. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.
HR Generalist - Manufacturing Johnson Service GroupHR Generalist - ManufacturingMaryville, TN$35–$37 / hourThe Human Resource Generalist is responsible for managing and supporting policies and programs covering most, if not all, of the following functions within Human Resources with primary focus on the factory hourly population: talent acquisition and onboarding, employee orientation, employee recognition programs, corrective actions, and investigations. Strong analytical skill set with advanced skills in all Microsoft Suite systems including: Word, Excel, PowerPoint, and Outlook.
Post-Doctoral Research Associate: Center for Advanced Materials and Manufacturing - UTK University of Tennessee SystemPost-Doctoral Research Associate: Center for Advanced Materials and Manufacturing - UTKKnoxville, TN$51,750–$65,000 / yearThe researcher will be responsible to develop, test, and deploy hybrid AI-assisted theoretical/computational modeling of quantum materials and collaborate with researchers from Physics, Materials Science, Chemistry, Mathematics, and Electrical Engineering. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Plant Manager - Food Manufacturing Reily Foods CompanyPlant Manager - Food ManufacturingKnoxville, TNOur products consist of New England Coffee, French Market Coffee, Luzianne Iced Tea, Blue Plate Mayonnaise, Swans Down Cake Flour, Tiger Sauce, and Carroll Shelby Chili (to name a few) and can be found in foodservice and retail locations around the country. The Plant Manager is directly responsible for leading and driving all operational activities at the facility to ensure consistent levels of production excellence are achieved and sustained while developing a fully engaged and talented workforce.
NewDigital Manufacturing Leader Kimberly-Clark CorpDigital Manufacturing LeaderTN$105,740–$130,620 / yearFor Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. Job responsibilities include: As the Digital Manufacturing Lead, you will own the execution of the KCNA Digital Manufacturing strategy for the plant; focused on equipment, capability building, and value delivery.
Manufacturing / Fabrication Engineer GEM TechnologiesManufacturing / Fabrication EngineerOak Ridge, TennesseeFounded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations.
NewMechanical/Manufacturing Engineer EGSMechanical/Manufacturing EngineerOak Ridge, TNSupport the design, fabrication, installation, startup, and operational maintenance of facility systems including HVAC, chilled water systems, process exhaust, HEPA filtration, process water, chemical distribution systems, process gas systems, and dust collection systems. This position provides engineering support for an advanced fuel manufacturing facility, supporting projects from early research and development through system design, installation, commissioning, testing, and ongoing maintenance activities.
NewPostdoctoral Research Associate - Large-Scale Simulations for Additive Manufacturing Oak Ridge National LaboratoryPostdoctoral Research Associate - Large-Scale Simulations for Additive ManufacturingOak Ridge, TNOverview: We are seeking a Postdoctoral Research Associate for the development and application of advanced multiphysics simulations, and machine learning (ML) methods relevant to additive manufacturing (AM), virtual manufacturing, material characterization, topology optimization, and real-time sensing. The MsM group is focused on delivering multiscale, multi-fidelity computational models and systems using algorithms and analytics for materials and related physical sciences for a broad range of energy, transportation, and advanced manufacturing applications.
Quality Engineer - Industrial Manufacturing Judge GroupQuality Engineer - Industrial ManufacturingRockwood, TN$80,000–$90,000 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Mechanical/Manufacturing Engineer MS Technology, Inc.Mechanical/Manufacturing EngineerOak Ridge, TNFull timeResponsibilities Design, develop, and support mechanical and manufacturing systems related to plant infrastructure and utilities, including but not limited to piping systems, HVAC, ventilation, compressed air, chilled water, process water, chemical distribution, exhaust systems, structural components, and material handling support systems. The Mechanical/Manufacturing Engineer supports the design, development, installation, and operation of plant systems, utilities, and supporting infrastructure within complex manufacturing and regulated environments.
Area Operations Manager - Food Manufacturing - Base Salary to 88k/year - Knoxville, TN AllSearch Professional Staffing Inc.Area Operations Manager - Food Manufacturing - Base Salary to 88k/year - Knoxville, TNKnoxville, TN$82,000–$88,000 / yearOur client, a well-established food manufacturer with more than 100 years of industry success, is seeking an Area Operations Manager to lead key manufacturing and warehouse operations within a high-volume food production environment. This leadership role is responsible for overseeing receiving, production, packaging, and shipping operations while driving safety, food quality, productivity, and customer service objectives.