Requirements 3–5+ years of customer service, customer operations, order management, sales support, or similar experience Experience working for a manufacturing company is required Strong Microsoft Excel skills Experience managing customer orders, delivery expectations, and issue resolution Strong communication, organization, and problem-solving skills Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales Bachelor’s degree or equivalent relevant work experience Previous supervisory or team-lead experience preferred, but not required Aerospace experience is NOT required What You Will Do Lead and support a team of 2–3 Customer Service Representatives Oversee customer orders from entry through delivery and ensure commitments are communicated accurately Serve as an escalation point for customer service, delivery, pricing, and order-related issues Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity Support quotations, pricing, order entry, warranty/service claims, and customer onboarding Build strong relationships with key customers and proactively resolve issues Coach and develop team members while improving overall customer service performance Customer Service Manager – Manufacturing Painesville, OH – Onsite $90K–$120K Base + 5% Bonus About the Role Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery.