Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations Work directly with operations leaders, support leaders, and third party vendors to design and deliver scalable solutions Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on-time Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate Influence design and development of strategic processes Work with program managers and business leaders to communicate and impact critical business initiatives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. Specifically, ownership includes: 1) Campaign planning and pre-launch readiness: Leads forecasting, FC randomization supplier inputs, sensitivity planning, print proofing, quality assurance, supplier production, barcode setup, and communication to Site Procurement in the FCs.