What You'll DoCustomer MarketingOwn customer advocacy strategy for the AMER region: identify, develop, and nurture a pipeline of engaged customer advocatesExpand advocacy pool that exists to develop more relationships across different levels within the customer teamsDrive cross‑functional GTM launches with AMER customers; lead end‑to‑end co‑marketing programs including PR, case studies, videos, and event speakingBuild customer relationships from the point of signature, introducing new customers to the power of joint marketing and community from day oneDevelop and maintain the AMER customer story pipeline in collaboration with sales and business development — identifying gaps, targeting high‑impact accounts, and producing assets that fuel sales and marketing programsPartner with Sales and CS to field and centralize customer engagement requests, ensuring no customer is over‑leveraged across competing asksRepresent the customer voice in AMER marketing programs: roundtables, webinars, events, and executive meetingsPartner MarketingOwn partner marketing relationships for key AMER ecosystem partners, including strategic consultancies, SIs, and technology partnersBuild proactive half‑year partner marketing plans that drive co‑generated pipeline, brand visibility, and joint activationsManage AMER partner events, sponsorships, and co‑marketing programs with clear ROI accountabilityInfluencer & Community MarketingIdentify and cultivate relationships with key influencers, analysts, and thought leaders in the AMER commerce and marketplace ecosystemDevelop programs that mobilize influential voices to amplify Mirakl's market presence organicallyRepresent Mirakl at key AMER industry events; secure customer and partner presence at Mirakl's own events (including the Mirakl Summit)Contribute to community‑building initiatives that increase customer stickiness, peer learning, and long‑term advocacyWhat You Bring6+ years of experience in B2B marketing, ideally in customer marketing, partner marketing, or ecosystem/community programsProven track record of building relationships at scale — with customers, partners, or communities — and turning those relationships into measurable business impactExperience managing co‑marketing programs from strategy through execution: case studies, GTM launches, events, PR, and digital programsStrong cross‑functional collaboration skills; comfortable working with Sales, CS, Alliances, PR, and Product simultaneouslyExcellent written and verbal communication — you can write a compelling customer brief as easily as you can run an executive prep sessionStrategic thinker with hands‑on execution capabilities; you know when to zoom out and when to get things doneExperience in SaaS, marketplace, or e‑commerce technology is a strong plusFamiliarity with tools like HubSpot, Salesforce, and LinkedIn Ads is a plusWhat Success Looks LikeIn your first 6 months, you will have:Built your internal stakeholder map and established relationships with key Sales, CS, and Alliances partners in AMERAudited the existing AMER customer advocate pool and identified the top gaps and opportunitiesLaunched or re‑activated at least three AMER partner co‑marketing programContributed customer voices (speakers, case studies, references) to at least three major AMER marketing program or eventEstablished a clear AMER ecosystem marketing plan with defined KPIs aligned to awareness, advocacy, and pipeline accelerationWhy This Role, Why NowMirakl is the global leader in marketplace and dropship technology, and our customer and partner ecosystem is one of our most powerful competitive differentiators. Founded in 2012 | Member of French Tech Next40750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo450+ B2C and B2B clients across 40+ countries (Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M, Sonepar)Over 2025, Mirakl was recognized: Great Place to Work US & Built In Best Places to Work – See what life at Mirakl looks like: LinkedInOur Values:Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues.